Metro Ford

Very good experience Everyone was very helpful. There was no pressure. Everything was explained clearly. Things were done in a timely fashion even though our insurance co. Everyone was very helpful. There was no pressure. Everything was explained clearly. Things were done in a timely fashion even though our insurance co. took time. More

Service center Let me just say if jay Ostrander did not work in service I would never buy a Ford again he always Spence 2013 made me feel like s valued customer 🤗I Let me just say if jay Ostrander did not work in service I would never buy a Ford again he always Spence 2013 made me feel like s valued customer 🤗I suffer with anxiety really bad and somehow mr Ostrander can still find away to see past that and make my situation so much better and for that I would like to thank metro ford for treating me like I matter as a valued customer More

Quick and easy! Brought my vehicle in for the 10k service. I was in and out in under 2 hours. I like the new inspection video i got by text. Very cool feature! Brought my vehicle in for the 10k service. I was in and out in under 2 hours. I like the new inspection video i got by text. Very cool feature! More

Good experience This was my second time around working with Anthony. He was very patient, knowledgeable, and took time to show me how to use the car functions. Ever This was my second time around working with Anthony. He was very patient, knowledgeable, and took time to show me how to use the car functions. Everyone that I encountered was professional. More

Great Went with a dead battery after a long winter to check it out troy called same-day they kept in inside 2 days till pickup Went with a dead battery after a long winter to check it out troy called same-day they kept in inside 2 days till pickup More

Body Shop Service Your team at the Body Shop is first rate. The work was performed exceptionally, and the staff was very professional. The work was completed on time, Your team at the Body Shop is first rate. The work was performed exceptionally, and the staff was very professional. The work was completed on time, and I was impressed with the finished product. More

On the ball as usual! I have to admit I should have scheduled my inspection sooner because of the holiday. However Jay in the service department was on point as usual and I I have to admit I should have scheduled my inspection sooner because of the holiday. However Jay in the service department was on point as usual and I was confident that everything would be completed in the most timely manner possible. And I wasn’t disappointed. I also purchased parts at the parts counter (as I usually do). The guys were helpful and perceptive as they knew who I was from previous conversations and inquiries. Every visit is consistent with well mannered and polite team members. Wouldn’t go anywhere else! More

Easy shopping experience Very easy purchase of a new truck with very helpful staff. Bought a brand new truck for the price I was looking for with the exact features I wanted Very easy purchase of a new truck with very helpful staff. Bought a brand new truck for the price I was looking for with the exact features I wanted More

1st service call with my brand new truck My brand new ford f-150 quit on me when I got to work. I called ford service and they came within 1 hour to pick the vehicle up and bring it over to m My brand new ford f-150 quit on me when I got to work. I called ford service and they came within 1 hour to pick the vehicle up and bring it over to metro ford. I was a little angry in that the vehicle only had 2300 miles on the odomiter but some times things happen. I was able to go to the dealership on monday (this happened on saturday) after work and they were nice enough to give me a loner to drive. The service manager Troy called me a couple of times during the week to keep me updated on what was happening.The following week he informed me that they exhauted all ideas on what could be wrong in that the vehicle still would not start and they felt that the computer just quit. They had to do all this at fords request in that I guess that they just can't replace such an expensive item without ford's approval first I guess my big concern is will this happen again? The dealership was excellent in doing the work and keeping me in the loop but I am not so confident with this vehicle any longer and am afraid to take it on a trip. So far since I have gotten the vehicle back, it has run fine, but it is still in the back of my mind . Tough nut to swallow this early in the vehicle's life. More

Hard working crew I had the pleasure working with Bob R for the purchase of my new 2019 F150 (Joe C for a 2016 previously). Both gentlemen worked very diligently to mak I had the pleasure working with Bob R for the purchase of my new 2019 F150 (Joe C for a 2016 previously). Both gentlemen worked very diligently to make the deals happen and I could not have been happier in either situation. Because of their hard work and willingness to work for the deal I wanted, I was willing to compromise from my end as well, and will certainly return for my next vehicle and will again (have in the past) recommend their services to friends and family. More