Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
May 31, 2019
The techs go beyond the regular service. I originally went there to get an oil change.Then,the service advisor came out and said that it needed plugs.I agreed to it and had it done. It was $2 I originally went there to get an oil change.Then,the service advisor came out and said that it needed plugs.I agreed to it and had it done. It was $208. What anointed me was that I just bought the car in March.I had the car not even 2 months.My question is ,why wasn’t it checked out before somebody bought the car?Should’nt that been covered through warranty? Yes,the car runs great and I love the car.I didn’t expect I would have to pay $208. and a free oil change. More
by RGEOWARREN
Verified CustomerEmployees Worked With
Joe Shanks
May 30, 2019
New car experience Great sales and finance. Went to buy our car on line we saw and everyone was so nice. They wguickly assisted us and got the deal going. Got a great d Great sales and finance. Went to buy our car on line we saw and everyone was so nice. They wguickly assisted us and got the deal going. Got a great deal too. More
by LMONTGOMERY22
Employees Worked With
Michelle Hamel, William Thorpe
May 29, 2019
wasted trip made an appointment for something i didnt need. terriable service!!!!!! wasted 4 hrs. the first time and 2 hrs. the second time.i see now why your ser made an appointment for something i didnt need. terriable service!!!!!! wasted 4 hrs. the first time and 2 hrs. the second time.i see now why your service dept. is rated so low. More
by MARKD1215
Employees Worked With
tom miller
May 28, 2019
Service Had a really good experience. The employees were courteous. The employees were professional. Service was done in a timely fashion and up to my expecta Had a really good experience. The employees were courteous. The employees were professional. Service was done in a timely fashion and up to my expectations More
by JETTSMAN
Employees Worked With
Tony Simone, Kevin Ruscio
May 28, 2019
Quick, easy and a great price! My experience at Metro Ford has been excellent! They made it easy to find the vehicle I wanted and were great with finding a price that worked for me! My experience at Metro Ford has been excellent! They made it easy to find the vehicle I wanted and were great with finding a price that worked for me! Everything was quick and easy. Couldn’t have asked for a smoother experience. Will definitely be returning when it’s time for a new vehicle! More
by KODAJGREEN
Employees Worked With
Anthony DeFabio
May 28, 2019
Awesome Jen was very friendly and knew what she was talking about. She helped me get everything I wanted in a car, and in my price range. Jen was very friendly and knew what she was talking about. She helped me get everything I wanted in a car, and in my price range. More
by kassandrakidd
Employees Worked With
Victoria McLaughlin, Dave Carach, JT Tibbits, Jennifer Gifford
May 27, 2019
Good service Gary was very helpful as a service representative. The body work was completed on time and within agreed upon budget. That's all I have to say. Gary was very helpful as a service representative. The body work was completed on time and within agreed upon budget. That's all I have to say. More
by DTFLAHERTY3
Employees Worked With
Gary Askew
May 27, 2019
Awesome experience Nicole did an awesome job helping me find just what I wanted! She went out of her way to make sure I had the best truck for the best price! Nicole did an awesome job helping me find just what I wanted! She went out of her way to make sure I had the best truck for the best price! More
by 19HANDYMAN86
Employees Worked With
Nicole Bellanger
May 27, 2019
Some of the worst customer service ever Visited the dealership on a Sunday to purchase a car online. Salesman was excellent. Everyone else had absolutely no interest in helping me whatsoever Visited the dealership on a Sunday to purchase a car online. Salesman was excellent. Everyone else had absolutely no interest in helping me whatsoever. No help at all with arranging financing. Given excuse was “you fell through the cracks as the girl who handles financing was unexpectedly hospitalized, and everything was locked in her office where no one was allowed to enter.” After threatening to cancel sale, got very minimal assistance. It was a good price on the used car I wanted. So if price is your number one priority this may be your place. But if you are expecting excellent customer service as well, go elsewhere. More
by EKropp
Employees Worked With
Victoria McLaughlin, Kevin Ruscio
May 26, 2019
Fixed right the first time Metro fixed my car correctly the first time when another dealer couldn't. Staff was great to work with and pricing was fair. I would definitely rec Metro fixed my car correctly the first time when another dealer couldn't. Staff was great to work with and pricing was fair. I would definitely recommend bring your car to Metro! More
by MUSTANG250R
Employees Worked With
Troy Hanlon
