Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
May 26, 2019
Friendly, helpful and professional Great expert help from start to finish, I highly recommend the dealership, everyone I encountered was extremely friendly, overall a positive experienc Great expert help from start to finish, I highly recommend the dealership, everyone I encountered was extremely friendly, overall a positive experience. In the future, I will definitely be back for another Ford vehicle. More
by MARCANERI
Verified CustomerEmployees Worked With
Dave Carach, Dave Dariano, Joe Shanks, Bill Marincic
May 24, 2019
I had gread speedy through service. I went there, they got me right in for my service and they kept me up to speed on any problems along the way.i will return for another visit. I went there, they got me right in for my service and they kept me up to speed on any problems along the way.i will return for another visit. More
by EGARDNE1
Employees Worked With
Joe Camuglia, Rob Hitchcock
May 24, 2019
Service The service was quick and did did what they said they would. Darlene also was a great inter medium.The girl at the cashes window was very friendly too The service was quick and did did what they said they would. Darlene also was a great inter medium.The girl at the cashes window was very friendly too. More
by TPERITO
Employees Worked With
Darlene Shafran
May 23, 2019
Maintenance- Troy is always very helpful. The best part was the video sent to my phone when my car was being serviced and the tech explained in detail what was tr Troy is always very helpful. The best part was the video sent to my phone when my car was being serviced and the tech explained in detail what was transpiring. More
by Syl
Employees Worked With
Troy Hanlon
May 23, 2019
great I always get great service when I go here. Troy has always taken good care of me in a timely manner.i thank everybody there for great service I always get great service when I go here. Troy has always taken good care of me in a timely manner.i thank everybody there for great service More
by SJS31750
Employees Worked With
Troy Hanlon
May 23, 2019
Top Notch Jumped right in and took care of the problem. All they wanted to know was why didn't you come sooner. Even got a loaner car. Wouldn't go anywhere else Jumped right in and took care of the problem. All they wanted to know was why didn't you come sooner. Even got a loaner car. Wouldn't go anywhere else! More
by SUSANCERONE
Employees Worked With
Victoria McLaughlin, Bill Thorpe, Roger Gordon
May 22, 2019
Great experience buying commercial trucks I struggled to find a knowledgeable dealer to help me with ordering my first cab and chassis F550. Bill Hearley was very knowledgeable and very help I struggled to find a knowledgeable dealer to help me with ordering my first cab and chassis F550. Bill Hearley was very knowledgeable and very helpful and made the process very easy. I would absolutely recommend Metro Ford to anyone who’s looking for a commercial vehicle of any sort More
by mfifarrier
Employees Worked With
Bill Hearley
May 21, 2019
the works service comfortable setting.....in the waiting area...fast prompt service for not making an appointment, they were able to take me right in...Service counter comfortable setting.....in the waiting area...fast prompt service for not making an appointment, they were able to take me right in...Service counter was friendly More
by SNOOZ1105
Employees Worked With
Troy Hanlon, Rob Hitchcock
May 19, 2019
Leasing a car My lease was up and they made it easy to get another ford. They were not all about the money like other dealerships and were willing to work with me My lease was up and they made it easy to get another ford. They were not all about the money like other dealerships and were willing to work with me More
by CHRISSA15
Employees Worked With
Bill Marincic, Tony Simone
May 19, 2019
2nd Lease This is my 2nd lease with Metro and like the 1st vehicle it was an effortless transaction. Anthony is a pleasure to work with always looking out for y This is my 2nd lease with Metro and like the 1st vehicle it was an effortless transaction. Anthony is a pleasure to work with always looking out for you to make the deal that fits your needs. If your out to lease or purchase a Ford I highly recommend seeing Anthony at Metro. More
by MMURACH2
Employees Worked With
Anthony DeFabio
