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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
April 22, 2019
Over priced I got an estimate on a repair and was not confident with it. I took it to another shop. The diagnostics were different and repair was half the price. I got an estimate on a repair and was not confident with it. I took it to another shop. The diagnostics were different and repair was half the price. The car is now running great. More
by TMANDERSON32
Verified CustomerEmployees Worked With
Jay Ostrander
April 22, 2019
Great Service Department Great work on my 2012 Jeep Wrangler ! Excellent technicians who can work on all makes and models !! Thank you John for the timely repairs and thank y Great work on my 2012 Jeep Wrangler ! Excellent technicians who can work on all makes and models !! Thank you John for the timely repairs and thank you Roger for your advise and professionalism ! i would highly recommend you guys to anyone ! More
by AAwrangler
Employees Worked With
Troy Hanlon, Roger Gordon
April 22, 2019
Ford 550 Dump Truck My company, Plank Construction Services, just purchased a new Ford 2 ton dump truck from Metro Ford. The truck/dump combination that we needed was no My company, Plank Construction Services, just purchased a new Ford 2 ton dump truck from Metro Ford. The truck/dump combination that we needed was not available on your site, but your sales professional, Bill Hearley, was able to locate the exact truck to suit our needs. The level of service was exemplary, and the price was outstanding. More
by TGS026
Employees Worked With
Bill Hearley, Bill Thorpe
April 19, 2019
Trustworthy service It's nice to bring my truck to the professionals that deal with Ford on a daily basis. Troy, Rob and Jay always seem to get my truck in and out in a t It's nice to bring my truck to the professionals that deal with Ford on a daily basis. Troy, Rob and Jay always seem to get my truck in and out in a timely fashion as they know I use it for my business. They tell me what needs to be done and what can wait a little longer which is why I stick with them. Thanks again!! More
by TILEGROUTRENEW
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
April 18, 2019
Electrical Problems Prompt, professional service. Precise diagnosis and remedy of a difficult electronic issue, and the most reasonable pricing possible. The truck was Prompt, professional service. Precise diagnosis and remedy of a difficult electronic issue, and the most reasonable pricing possible. The truck was ready ahead of schedule. More
by TGS026
Employees Worked With
Troy Hanlon, Bill Thorpe
April 18, 2019
Thank you for your service. I appreciate the atmosphere at Metro Ford and try to do all of my maintenance and repairs at your dealership. It is worth the trip. I appreciate the atmosphere at Metro Ford and try to do all of my maintenance and repairs at your dealership. It is worth the trip. More
by GSW813
Employees Worked With
Anthony DeFabio
April 17, 2019
Above and beyond Jay and the entire service team went above and beyond to make sure my problem was resolved. I had recently purchased a used Ford Explorer (Ford certi Jay and the entire service team went above and beyond to make sure my problem was resolved. I had recently purchased a used Ford Explorer (Ford certified) and there was a constant squeak coming from the rear brake. Jay kept me updated, and the problem was resolved quickly. More
by KIMBERLYF225
Employees Worked With
Jay Ostrander
April 17, 2019
Comfortable and easy from test drive to pick up. Nicole demonstrated excellent sales skills by listening and understanding my needs and coming back with a great solution. Nicole made the process eas Nicole demonstrated excellent sales skills by listening and understanding my needs and coming back with a great solution. Nicole made the process easy and convenient. More
by TRUBERY14
Employees Worked With
Nicole Bellanger
April 17, 2019
Hybrid Battery Service The service department is very efficient and thorough, they keep you updated on the work being performed. Troy H. is great to work with, we will defi The service department is very efficient and thorough, they keep you updated on the work being performed. Troy H. is great to work with, we will definitely have the car serviced there again. More
by JM
Employees Worked With
Troy Hanlon
April 17, 2019
Ford Fusion Metro Ford staff are friendly and helpful and we’re able to find the exact vehicle I was looking for. Negotiating the price was complicated as first o Metro Ford staff are friendly and helpful and we’re able to find the exact vehicle I was looking for. Negotiating the price was complicated as first offer had cash deal I had asked for which turned out to be finance deal. After tough negotiations with Victoria, although losing some rebates on 0% offer it was the best deal for me and I walked away a happy customer. More
by SUSANSRICCIO
Employees Worked With
Jeff Kulzer, Victoria McLaughlin, Michelle Hamel
