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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
April 16, 2019
Professional I have been bringing my vehicle to Metro for 9 years. I live an hour away and I see no need into looking for service anywhere closer. They are worthy I have been bringing my vehicle to Metro for 9 years. I live an hour away and I see no need into looking for service anywhere closer. They are worthy of my commute. More
by JLANDREWSJE
Verified CustomerEmployees Worked With
Gerry Dariano, Gary Askew
April 15, 2019
Great Nice guy would do anything for you. You need a snack machine because sometimes it takes a while for them to work on your vehicles so a snack and soda Nice guy would do anything for you. You need a snack machine because sometimes it takes a while for them to work on your vehicles so a snack and soda machine would be great so you don’t have to try to cross that busy road! More
by Sherri
Employees Worked With
Roger Gordon
April 15, 2019
Service The work that was done on my F-150 was great they fixed a problem with my rotors that was driving me crazy. The only thing was that I dropped it off a The work that was done on my F-150 was great they fixed a problem with my rotors that was driving me crazy. The only thing was that I dropped it off at 10:00 AM and I didn't know they were going to keep my truck overnight until I called after they were closed. More
by MMike
Employees Worked With
Troy Hanlon
April 15, 2019
Service Bill Hearley’s customer service and attention to detail is second to none. I would follow him to whatever dealership he worked at. A class act! Bill Hearley’s customer service and attention to detail is second to none. I would follow him to whatever dealership he worked at. A class act! More
by JJBREHM
Employees Worked With
Bill Hearley
April 14, 2019
Couldn't have asked for better service Entire experience was great, complete with friendly, professional and knowledgeable staff. This team took the hassle right out of buying a new (used) Entire experience was great, complete with friendly, professional and knowledgeable staff. This team took the hassle right out of buying a new (used) car. Thank you! More
by Madcaptures
Employees Worked With
Dave Carach, JT Tibbits, Joe Shanks
April 11, 2019
Good deal Sales representative was professional, knowledgeable, and pleasant to work with. The service department was fast, efficient, and courteous. I was very Sales representative was professional, knowledgeable, and pleasant to work with. The service department was fast, efficient, and courteous. I was very happy with my purchase. Thanks Metro Ford More
by SHAWN
Employees Worked With
Dave Carach, JT Tibbits, Joe Shanks, Troy Hanlon
April 10, 2019
always on point...exceptional I have been a loyal customer and previously employed with Metro Ford. I have found their standards and practices are costumer centric and have always I have been a loyal customer and previously employed with Metro Ford. I have found their standards and practices are costumer centric and have always, in my opinion given the customer the benefit of the doubt in any dispute. They have a high standard of credibility compared to other dealerships I have hade dealings with. B.C. More
by WAAC51
Employees Worked With
Dave Carach, Dave Dariano, Rob Dariano, Michelle Hamel, Bill Marincic, Jonny Dariano, Bill Thorpe, Jay Ostrander
April 10, 2019
Great service again As usual I am very pleased with the service I received at Metro Ford. I really like taking my Escape to Metro Ford because I know it will be fixed rig As usual I am very pleased with the service I received at Metro Ford. I really like taking my Escape to Metro Ford because I know it will be fixed right and I trust Troy Hanlon to make sure that I'm satisfied and that everything is done right. More
by BCFRANCE
Employees Worked With
Troy Hanlon
April 10, 2019
Great service Bob was awesome I would definitely recommend Metro Ford to anyone looking for a car . The staff is friendly and professional. Definitely a great place Bob was awesome I would definitely recommend Metro Ford to anyone looking for a car . The staff is friendly and professional. Definitely a great place to go to . More
by EBONYDAVIS1284
Employees Worked With
Bob
April 09, 2019
BODY WORK - POST ACCIDENT AND ROUTINE INSPECTION Everyone I dealt with in body shop and service area were professional and friendly and easy to deal with. They made my experience as pleasant as pos Everyone I dealt with in body shop and service area were professional and friendly and easy to deal with. They made my experience as pleasant as possible. Good service and quality work. More
by Mobitt68
Employees Worked With
Daniel Wiltse
