Metro Ford

Every visit nothing i ask gets done Every time i bring my vehicle in, nothing i ask gets completed, mechanic always finds more unnecessary work. And then i have to pay for a diagnostic i Every time i bring my vehicle in, nothing i ask gets completed, mechanic always finds more unnecessary work. And then i have to pay for a diagnostic inspection after waiting for 2 hrs..i broght the ford edge i bought from metro ford to get a back brake squeal fixed, when i got it home it started squealing again, so i took the wheel off and found only one brake pad in the rear was changed and one old pad left on, along with a seized caliper, i unseized the caliper and replaced the brake pad with a new one, fixed it myself, i paid $200 for nothing and waited 3hrs, what did they do for 3hrs?!...i brought my truck in for a simple alignment, and was told i needed $2,100 worth of work, when in reality i needed one bushing, my ball joints are all fine, i was ok with fixing the bushing along with the alignment, but not everything else. I just needed a simple alignment, the mechanic wouldnt do the alignment, And i was treated like i dont know anything, when i do all my own work on my vehicles and have plenty of experience. I felt like the mechanic just didnt want to be bothered with it. More

Fast service Although I waited for more than an hour I’ve heard and witnessed other service departments at other dealers take well over 2 hours. The waiting lounge Although I waited for more than an hour I’ve heard and witnessed other service departments at other dealers take well over 2 hours. The waiting lounge is top notch however I like to use the lunch tables by the soda machine so I can watch whatever I want on my phone. The service department staff all deserve raises in my opinion but Jay is my go to guy if he looks free to help. The mechanic that performed the service on my truck was professional and thorough during the video inspection sent via text to my phone. He even noted the condition of aftermarket products I’ve had installed under the truck during his inspection. Which I appreciate because everybody who’s over 45 knows it’s not so fun crawling under your truck to look at stuff! Thanks again to everyone. More

Fast friendly Service Picked up a car for my daughter and didn’t want to sit in a dealership for 8 hours was in and out in 3 hours with a new car. The only reason for 4 sta Picked up a car for my daughter and didn’t want to sit in a dealership for 8 hours was in and out in 3 hours with a new car. The only reason for 4 stars is they wouldn’t move on the price. But overall a good transaction. More

Nice place, hospitable atmosphere and good service. Good place, good coffee and nice waiting area. Bathrooms were very clean. Staff at the service center was very pleasant and helpful. Chairs in the wai Good place, good coffee and nice waiting area. Bathrooms were very clean. Staff at the service center was very pleasant and helpful. Chairs in the waiting area were very comfortable. More

Finding the exact truck I was looking for I was looking for a f 150 with an extended cab, 4x4, and a 8' bed which are becoming harder to find, this truck fit the bill, and my wife and I are ve I was looking for a f 150 with an extended cab, 4x4, and a 8' bed which are becoming harder to find, this truck fit the bill, and my wife and I are very pleased with it. More

Pleasure to deal with a professional like Bill Hearley. I have been dealing with Bill Healey for over 20 years. This is the 5th vehicle that my company has purchased since Bill began working here and he al I have been dealing with Bill Healey for over 20 years. This is the 5th vehicle that my company has purchased since Bill began working here and he also sold one to one of our employees who came up from New Jersey to buy. More

Rough Idle Metro Ford took my vehicle in right away on a Monday morning and had the problem diagnosed by Monday afternoon and fixed by Tuesday morning. The only Metro Ford took my vehicle in right away on a Monday morning and had the problem diagnosed by Monday afternoon and fixed by Tuesday morning. The only delay was in waiting for parts. Tom did a great job explaining the process and the problem. More

Hassle free, by far the easiest vehicle purchase I've ever h Bought the vehicle over the internet after searching country wide. It was the best deal I found and it was absolutely seamless. Jeff Kezler was wond Bought the vehicle over the internet after searching country wide. It was the best deal I found and it was absolutely seamless. Jeff Kezler was wonderful to work with! More

Service Not Done Scheduled oil change and tire rotation. After paying and picking up car, I noticed that the tire rotation had not been done. Talked to service write Scheduled oil change and tire rotation. After paying and picking up car, I noticed that the tire rotation had not been done. Talked to service writer, who contacted service manager, and he confirmed tire rotation had not been done. Technicians excuse was that HE FORGOT TO DO IT! Also after leaving, I checked under the hood and the windshield washer fluid was low, not topped off. I can only hope that the oil and filter were actually changed. Very disappointed in the level of service from the Ford dealership where we purchased the car. More

2018 f 250 Nicole and JT made my car buying experience great. From start to finish the process was smooth, when I left metro ford I was happy with the vehicle I Nicole and JT made my car buying experience great. From start to finish the process was smooth, when I left metro ford I was happy with the vehicle I purchased and the price I purchased it at. More