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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
April 04, 2019
Kevin R was fantastic and we are very happy!! Great experience! Friendly staff and we have a vehicle we feel safe in😊 Kevin was very helpful and we felt like family. Thanks again Metro Ford! Great experience! Friendly staff and we have a vehicle we feel safe in😊 Kevin was very helpful and we felt like family. Thanks again Metro Ford! More
by MEYETTEMEL
Verified CustomerEmployees Worked With
Kevin Ruscio, Sara Wynne
April 03, 2019
Service call Jay in your service department was very courteous and explained what was wrong. Needed to order parts and provided loaner. Veh was ready day earlier Jay in your service department was very courteous and explained what was wrong. Needed to order parts and provided loaner. Veh was ready day earlier More
by SKEVILLE612
Employees Worked With
William Thorpe, Jay Ostrander
April 03, 2019
Excellent Sales Experience Kudos to Kevin Ruscio for a smooth/efficient car purchase experience. He detailed all aspects of the sale to me. Spent much time explaining all fa Kudos to Kevin Ruscio for a smooth/efficient car purchase experience. He detailed all aspects of the sale to me. Spent much time explaining all facets of the buying experience. Answered all questions and is always available to answer questions. A most pleasant experience. This is the 2nd car purchasing transaction with Kevin. The other transaction was for a 3 year lease of a Ford Fusion. Will in the future contact Kevin first for any car related transactions. Thanks Kevin for all your help. Regards, Ms. Dominski More
by Happy Customer
Employees Worked With
Michelle Hamel, Kevin Ruscio
April 03, 2019
Smooth Very easy to deal with and everyone was willing to help with anything. Tony toke his time and looked every option that would be in my best interest.sa Very easy to deal with and everyone was willing to help with anything. Tony toke his time and looked every option that would be in my best interest.sara was very helpful on the internet side.jt made the paper work very smooth. More
by FORDTRUCK326
Employees Worked With
JT Tibbits, Tony Simone, Sara Wynne
April 03, 2019
Great Service! The service team at Metro is very professional and courteous! They have far exceeded our expectations each and every time during the past two years! The service team at Metro is very professional and courteous! They have far exceeded our expectations each and every time during the past two years! More
by Evans
Employees Worked With
Troy Hanlon, Bill Thorpe, Jay Ostrander
April 01, 2019
Overall Satisfied The sales process was quick and simple. The entire experience was easy and pleasant. I would recommend Darlene any day. The detail department could The sales process was quick and simple. The entire experience was easy and pleasant. I would recommend Darlene any day. The detail department could use an overhaul so they know how to properly deliver a product they are proud of. Vicki rectified the issue with a Detail Certificate for me to use at a later time due to the lack of time to handle on the spot. Overall I was able to purchase a vehicle I love at a price that was fair while getting great service from friendly staff. I would definitely recommend Metro Ford. More
by Kristina810
Employees Worked With
Victoria McLaughlin, Darlene Shafran, Michelle Hamel
April 01, 2019
Escape service Showed up without an appointment and was taken care of with no problem. Problem was more extensive than anticipated. Identified the cause and was take Showed up without an appointment and was taken care of with no problem. Problem was more extensive than anticipated. Identified the cause and was taken care of More
by MZILGME
Employees Worked With
Tom miller and nick saccone
April 01, 2019
Tony was absolutely amazing! Tony our salesman was amazing. Very helpful and knowledgeable. Victoria was very energetic and enthusiastic while helping me ( Debbie) as I waited for Tony our salesman was amazing. Very helpful and knowledgeable. Victoria was very energetic and enthusiastic while helping me ( Debbie) as I waited for an available salesman. Tony made the paperwork easy to understand and manage. Overall excellent experience. I highly recommend Metro Ford and I love my new Escape!!!! More
by Debbie
Employees Worked With
Victoria McLaughlin, Tony Simone
April 01, 2019
Recall service Made appt. for recall service. Job wasn't even started when I came to pick it up and then the service Tec told me they didn't even have the recall par Made appt. for recall service. Job wasn't even started when I came to pick it up and then the service Tec told me they didn't even have the recall part in stock. Waste of my time. More
by BIGDADDIO1
Employees Worked With
Gerry Dariano
March 31, 2019
Great sales department Tony Simone is the best. Tony was there guiding me through the whole process. I would recommend Tony to everyone. Thank you for a great buying experie Tony Simone is the best. Tony was there guiding me through the whole process. I would recommend Tony to everyone. Thank you for a great buying experience More
by RDK959
Employees Worked With
JT Tibbits, Tony Simone, Troy Hanlon, Gary Askew
