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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
March 30, 2019
Wonderful customer service Customer service was great, team member was kind ask me if I wanted to get the video of the services that was going to be done on my car which was Customer service was great, team member was kind ask me if I wanted to get the video of the services that was going to be done on my car which was great More
by UGINABARRETT
Verified CustomerEmployees Worked With
Tony Simone
March 30, 2019
Great service Made an appointment came in got seen was address nicely the waiting room everyone was nice to me and my son my car was in and out and not too long wai Made an appointment came in got seen was address nicely the waiting room everyone was nice to me and my son my car was in and out and not too long wait More
by yoginram25
Employees Worked With
Troy Hanlon, Gerry Dariano, Roger Gordon, Don Eden, Jay Ostrander, Rob Hitchcock
March 29, 2019
Excellent service I have always been treated respectfully by the staff and my vehicle was ready when promised. All of my questions were always answered in a way I coul I have always been treated respectfully by the staff and my vehicle was ready when promised. All of my questions were always answered in a way I could understand. I would recommend the service dept to anyone. More
by sgavitt521
Employees Worked With
Nicole Bellanger, Kevin Ruscio
March 27, 2019
Quick and professional I went to Metro Ford to weigh my options and left a couple hours later with a new car. Great customer service, I wouldn’t go anywhere else. Thanks Bil I went to Metro Ford to weigh my options and left a couple hours later with a new car. Great customer service, I wouldn’t go anywhere else. Thanks Bill! More
by GIXXER999
Employees Worked With
JT Tibbits, Bill Hearley
March 27, 2019
Routine inspection Troy made sure my yearly inspection was performed quickly. He parked my vehicle so it was easy to access. I had one concern which he gave attention Troy made sure my yearly inspection was performed quickly. He parked my vehicle so it was easy to access. I had one concern which he gave attention. More
by Ladymaxine
Employees Worked With
Troy Hanlon
March 27, 2019
Nicole Bellanger was outstanding! Nicole exhibited outstanding customer service. She listened to my requests and budget then matched me up with the perfect vehicle. I was in and out of Nicole exhibited outstanding customer service. She listened to my requests and budget then matched me up with the perfect vehicle. I was in and out of the dealership within an hour. Picking up the car was hassle free and there werent any surprise costs. I plan on returning soon to purchase a truck. Michelle H thoroughly explained all costs and was very friendly and positive. She was a pleasure to work with. More
by MRSMISURACA
Employees Worked With
Michelle Hamel, Nicole Bellanger
March 27, 2019
GREAT JOB ALL AROUND! GREAT SERVICE WRITTERS, FROM THE TIME I WALKED IN AT 7 AM TILL I PICKED UP MY TRUCK AT 4PM GREAT JOB TO ALL, I LOVE THE SERVICE VIDEO. FROM THE TIME I WALKED IN AT 7 AM TILL I PICKED UP MY TRUCK AT 4PM GREAT JOB TO ALL, I LOVE THE SERVICE VIDEO. More
by pw.welke
Employees Worked With
Jay Ostrander
March 26, 2019
My experience with Metro was great. My salesman was awesome. He listened to what I might be interested in and provided me some options. He was friendly and very professional. I will defi My salesman was awesome. He listened to what I might be interested in and provided me some options. He was friendly and very professional. I will definitely be back. More
by TONYM0552
Employees Worked With
No, Michelle Hamel, Dan Ketchum
March 26, 2019
Get a repair and come back with a dent Got a flat tire had a wartentee on the tire got it fixed for free. Picked up my car had a dent n the back of it. Troy the service guy said that they w Got a flat tire had a wartentee on the tire got it fixed for free. Picked up my car had a dent n the back of it. Troy the service guy said that they would fix as a curtacy but it didnt happen there. I'm like I just hand dried the cream before you got it. I would miss this big dent. The fixed it. Doesnt look great. Troy calls and said it fixed and acted like he did me a favor because he feels it wasnt them. Will never go there for service. Troy should of shut up while he was ahead. Also u have all the warranties nread on to lie its covered. Dont like how I was treated. This is the third time also I have taken my car there and something happened. When i first got the car sealed was suppose to make a second key. That wasnt done. Oil change was done when i first got the car for delivery. Sales team is great but service tea stinks. More
by keithsmith88
Employees Worked With
Troy Hanlon
March 26, 2019
Very professional, courteous and open minded. I had a chance to deal with Jeff Kulzer and he we was outstanding. Very helpful and listened to what we were looking for as a family. Very appreciativ I had a chance to deal with Jeff Kulzer and he we was outstanding. Very helpful and listened to what we were looking for as a family. Very appreciative of his help. More
by SCIBAJ
Employees Worked With
Jeff Kulzer, Michelle Hamel, Bill Marincic
