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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
March 25, 2019
A wonderful crew! Everyone worked together and got the -I need a car today- experience handled with sheer grace. My family has worked with Joe Shanks for decades. Wha Everyone worked together and got the -I need a car today- experience handled with sheer grace. My family has worked with Joe Shanks for decades. What an amazingly generous man! He made us feel like he had all the time in the world. More
by KCMRPH69
Verified CustomerEmployees Worked With
Michelle Hamel- extras+$ & Hollie- loaner vehicles , Joe Shanks, Jay Ostrander
March 25, 2019
Oil change And State inspection Very pleased with my service. The Service person Jay was very helpful. He got back to me when the service was done . I picked up my vehicle the nex Very pleased with my service. The Service person Jay was very helpful. He got back to me when the service was done . I picked up my vehicle the next day . Overall it was a good experience More
by SUPERPUTTER2
Employees Worked With
Jay Ostrander
March 25, 2019
Great Came in with break issues, checked me in and my car was ready later that day Gooooooooood Gooooooooood Gooooood Troy is the best in that departmen Came in with break issues, checked me in and my car was ready later that day Gooooooooood Gooooooooood Gooooood Troy is the best in that department More
by LRABIU
Employees Worked With
Troy Hanlon
March 24, 2019
Awesome I was without a vehicle for almost three weeks. I walked into the Ford dealership on a Saturday and I walked out the same day with a new car. The Es I was without a vehicle for almost three weeks. I walked into the Ford dealership on a Saturday and I walked out the same day with a new car. The Escape is the best vehicle I have owned. The help given by Nicole was awesome. More
by JUDENEDAVE
Employees Worked With
Nicole Bellanger
March 24, 2019
Vehicle Inspection I did not have an appointment, and needed to get my daughter’s car inspected while she was home for spring break. Troy was very accommodating, and th I did not have an appointment, and needed to get my daughter’s car inspected while she was home for spring break. Troy was very accommodating, and the turnaround was quick! I will continue to use Metro for all of my service needs. More
by JRISLER61
Employees Worked With
Troy Hanlon
March 23, 2019
Excellent Service! My car was repaired quickly and correctly. The bill was below the estimate and I was very pleased with the service. I recommend Metro highly! My car was repaired quickly and correctly. The bill was below the estimate and I was very pleased with the service. I recommend Metro highly! More
by jongriffin6
Employees Worked With
Nick Saccone, Troy Hanlon
March 23, 2019
What an EXCEPTIONAL experience! I am WON OVER by Metro Ford! Anthony DeFabio provided personalized friendly service; very knowledgeable and took time with me to find THE CAR for me. I love it. Also thanks JT! Anthony DeFabio provided personalized friendly service; very knowledgeable and took time with me to find THE CAR for me. I love it. Also thanks JT! More
by PTERRY
Employees Worked With
JT Tibbits, Anthony DeFabio
March 22, 2019
Oil change Had an appointment for 1:30 for oil change. I was waiting in the lounge and I noticed by 3:15 customers that had come in after me were leaving before Had an appointment for 1:30 for oil change. I was waiting in the lounge and I noticed by 3:15 customers that had come in after me were leaving before me. I had to go to the service counter and ask if my car was finished, I happened to look outside and my car had been done and sitting there. No one came to get me; he knew I was there waiting. I was not happy for my first oil change on my new car. More
by MOTTHORSES
Employees Worked With
not sure his name
March 22, 2019
Professional friendly service Happy with the service done and the fact that I was asked if I wanted my inspection done since it expired the end of the month which I didn’t even thi Happy with the service done and the fact that I was asked if I wanted my inspection done since it expired the end of the month which I didn’t even think of was a bonus More
by SOLNA2
Employees Worked With
Troy Hanlon
March 21, 2019
a great experience JJ was not pushy. Michelle was a great help with ALL of the paper work for financing. She went above and beyond her job duty. She is a huge asset to M JJ was not pushy. Michelle was a great help with ALL of the paper work for financing. She went above and beyond her job duty. She is a huge asset to Metro Ford! More
by FANSUNLIMITED
Employees Worked With
Michelle Hamel, JJ Salerno
