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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
March 21, 2019
"Does not Disappoint" Troy Hanlon is very knowledgeable and is always happy to answer any questions you might have. He also makes sure your needs are taken care of while yo Troy Hanlon is very knowledgeable and is always happy to answer any questions you might have. He also makes sure your needs are taken care of while your vehicle is in for repair. On this particular instance he arranged for me to have a loaner vehicle which made the process a lot easier and less stressful!! More
by JMURPHJR2003
Verified CustomerEmployees Worked With
Troy Hanlon
March 20, 2019
Very satisfied customer As a short time customer, I kick myself in the xxx for not coming here sooner. Very helpful and knowledgeable service department. The researched my pr As a short time customer, I kick myself in the xxx for not coming here sooner. Very helpful and knowledgeable service department. The researched my problem, and scheduled a time to repair it with a loaner car to help ease the pain. Couldn’t ask for more. More
by HFDFG
Employees Worked With
Troy Hanlon
March 20, 2019
breaks The service was excellent. I thought it was a little expensive and took longer than I was told. Troy did an excellent job communicating with me regard The service was excellent. I thought it was a little expensive and took longer than I was told. Troy did an excellent job communicating with me regarding the service. More
by SMSPRIN
Employees Worked With
Troy Hanlon
March 20, 2019
Ford F-250 Was greeted and helped immediately. Accommodating t every need. Found vehicle and called when ready. Easy application and financing. Overall it was a Was greeted and helped immediately. Accommodating t every need. Found vehicle and called when ready. Easy application and financing. Overall it was a great experience. More
by SDAVIES.GRIFFIN
Employees Worked With
Anthony DeFabio
March 20, 2019
Very happy with the service. I came in for an oil change and they let me know that since I bought my tires from Ford that I now get free tire rotations. I came in for an oil change and they let me know that since I bought my tires from Ford that I now get free tire rotations. More
by DRAGONFLYDAISY
Employees Worked With
Rob Hitchcock
March 19, 2019
Tony was very helpful and accommodating A very nice guy. Would definitely reccomend the staff was very friendly I was offered and enjoyed a hot cup of coffee while I waited great people looking forward to do Would definitely reccomend the staff was very friendly I was offered and enjoyed a hot cup of coffee while I waited great people looking forward to doing business with them. More
by KING1027.LW
Employees Worked With
Bill Marincic, Tony Simone
March 15, 2019
Always a wonderful experience This is the second new Ford truck I've bought from Nichole at metro Ford in the past 2 years and I couldn't be happier with my experience. I will be r This is the second new Ford truck I've bought from Nichole at metro Ford in the past 2 years and I couldn't be happier with my experience. I will be referring anyone in the market looking to purchase a new vehicle. More
by DGLADD14
Employees Worked With
Victoria McLaughlin, JT Tibbits, Nicole Bellanger, Jay Ostrander
March 13, 2019
Love the car, dealership itself wasn't the best experience. Sales reps need to be more attentive and willing to help when you walk through the door. The financial dept needs to do more to lower your interest t Sales reps need to be more attentive and willing to help when you walk through the door. The financial dept needs to do more to lower your interest than just offering the basic 5.9% especially when a person has an excellent credit score (went elsewhere and received much lower). More
by TARASUE28
Employees Worked With
JT Tibbits, Joe Shanks
March 13, 2019
determined airbag warning light connector loose When the airbag recall was serviced last Thursday at 8:00 AM, the airbag warning light connector should have been snuggly connected. I didn't drive m When the airbag recall was serviced last Thursday at 8:00 AM, the airbag warning light connector should have been snuggly connected. I didn't drive my 2012 Mustang Friday. All weekend, the front airbag warning light came on and wouldn't turn off. Monday morning I drove to Metro Ford, without an appointment. They ascertained and fixed the problem. More
by jklpcl7
Employees Worked With
Troy Hanlon
March 13, 2019
Excellent I brought my car in to the dealership to have the USB port looked at, as it was not working. It was determined that it was bad but was covered under w I brought my car in to the dealership to have the USB port looked at, as it was not working. It was determined that it was bad but was covered under warranty. This was a pleasant surprise! The part came in the next day and they scheduled an appointment for me to come in right away. I was very pleased with the service. More
by beyleebean
Employees Worked With
Jay Ostrander, Rob Hitchcock
