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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
February 07, 2019
Excellent Truck Buying Experience. Just bought a 2019 Super Duty. Excellent, low stress, efficient process from beginning to end. I will be buying from them again. Dan and Bill got m Just bought a 2019 Super Duty. Excellent, low stress, efficient process from beginning to end. I will be buying from them again. Dan and Bill got me a great truck, at a very reasonable price, and no hassle. More
by TCHENEL
Verified CustomerEmployees Worked With
Dan Ketchum, Bill Marincic
February 07, 2019
Great Everyone was great ,took the time to explain everything about the lease and the working of the car.Joe Shanks was very helpful. He has always been of Everyone was great ,took the time to explain everything about the lease and the working of the car.Joe Shanks was very helpful. He has always been of so much help. More
by KTHYJEAN1
Employees Worked With
Dave Dariano, Joe Shanks, Bill Marincic, Bill Hearley, Bill Thorpe
February 06, 2019
Excellent customer service The service department personnel are courteous and professional and the work is completed professionally. They have a great waiting area to feel comfo The service department personnel are courteous and professional and the work is completed professionally. They have a great waiting area to feel comfortable in while waiting for your vehicle to be completed. More
by KC2NDK
Employees Worked With
Joe Shanks, Troy Hanlon, Don Eden, Rob Hitchcock
February 06, 2019
Key items still need addressing I brought my Ford Fusion Hybrid in because it needed an inspection and the brakes were in need of service. Other than the brake job, the oil/filte I brought my Ford Fusion Hybrid in because it needed an inspection and the brakes were in need of service. Other than the brake job, the oil/filter change and the inspection, two key items, while "checked", remain to be remedied. The clunking noise emanating from the CV joints and the non-functioning exterior rear view mirror / rear window defroster still need to be addressed. I cannot just take time off of work to drop this car and then be without a car. More
by LILNEIRBO
Employees Worked With
Troy Hanlon
February 05, 2019
Never any issues I originally was introduced to Metro Ford in 2016 when I leased my Fusion. Now in 2019 I decided to purchase a newer model of the Fusion (love this c I originally was introduced to Metro Ford in 2016 when I leased my Fusion. Now in 2019 I decided to purchase a newer model of the Fusion (love this car!) and everything went easy! Thank you Kevin and Michelle! More
by DCGANGI
Employees Worked With
Michelle Hamel, Kevin Ruscio
February 05, 2019
Best experience I ever had with a dealership! The best dealership experience I ever had when looking for a new vehicle I would definitely recommend this to my friends and families! Thanks you! The best dealership experience I ever had when looking for a new vehicle I would definitely recommend this to my friends and families! Thanks you! More
by ROBERT.KARGBO
Employees Worked With
Victoria McLaughlin, JJ Salerno, Bill Marincic
February 05, 2019
Love this dealership like they are family! Know that you can always trust that you’re getting the best care possible on every visit, from both sales to service and everyone else between. Know that you can always trust that you’re getting the best care possible on every visit, from both sales to service and everyone else between. More
by K538
Employees Worked With
Darlene Shafran
February 04, 2019
Focus clutch recall appointment Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the service dept for any and all needs. More
by alexs82
Employees Worked With
Don Eden
February 04, 2019
Ending lease and new car purchase Our sales person, Bob Russo, was efficient, knowledgeable, and friendly. We have been buying cars through Ford and Bob Russo for over 25 yrs. Bob is Our sales person, Bob Russo, was efficient, knowledgeable, and friendly. We have been buying cars through Ford and Bob Russo for over 25 yrs. Bob is #1 More
by PALTERI
Employees Worked With
Bobby Russo
February 01, 2019
Top shelf service. In my opinion Metro Ford service department is second to none. Service consultant are courteous And professional. The waiting room is very comforta In my opinion Metro Ford service department is second to none. Service consultant are courteous And professional. The waiting room is very comfortable and helps make the time fly bye. I am a long-time customer and I am very happy with their service. More
by WAYNE35CHEVY
Employees Worked With
Dave Dariano, Roger Gordon
