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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 13, 2019
F150 dies on I-90 South Triple “A” hauled me to the Metro Ford lot, late on a Saturday night, dropped the keys off with a note in their secure key drop box. Monday morning sp Triple “A” hauled me to the Metro Ford lot, late on a Saturday night, dropped the keys off with a note in their secure key drop box. Monday morning spoke to service on their findings. They installed a new computer fuel sensor and I drove it off the lot Monday afternoon. 3 days before I thought they would have it back to me. Awesome customer service. That’s why I believe in Metro Ford when it comes to servicing my F150. More
by derrick.sharkey
Verified CustomerEmployees Worked With
Troy Hanlon, Don Eden
January 12, 2019
Friendly and low pressure sales Salesperson listened to what we were looking for to try to find the right vehicles for our needs. No high pressure applied to "buy now". Patience Salesperson listened to what we were looking for to try to find the right vehicles for our needs. No high pressure applied to "buy now". Patience was shown with hiccups with our insurance company. More
by A pleased customer
Employees Worked With
Bob Ruzzo, JT Tibbits
January 10, 2019
EZ, organized, willing to work with you, friendly No need to discuss -- pretty clear as the title states. I've bought other cars before and it was a 4 hour nightmare. This was easy -- all was prepar No need to discuss -- pretty clear as the title states. I've bought other cars before and it was a 4 hour nightmare. This was easy -- all was prepared and ready to go...my thanks. More
by 6766
Employees Worked With
Dan Ketchum, Bill Marincic
January 10, 2019
Great service The sales team was very flexible and willing to make a deal that worked for everyone. From Anthony the salesman to Dave the GM, everyone was a pleasur The sales team was very flexible and willing to make a deal that worked for everyone. From Anthony the salesman to Dave the GM, everyone was a pleasure to work with. Even a rep from the service department (Troy) came and chatted with me to see if the deal was happening and if there was anything he could do to help. All in all a great experience. More
by JIMHEDDEN72
Employees Worked With
Dave Carach, Dave Dariano, JT Tibbits, Anthony DeFabio, Bill Marincic, Troy Hanlon
January 09, 2019
My third Ford lease. Dan Ketchum has helped me get the lease I want without being high pressured. I don’t want to play the car-salesman negotiation game so it works out fo Dan Ketchum has helped me get the lease I want without being high pressured. I don’t want to play the car-salesman negotiation game so it works out for both of us. And I’ve been happy with my Ford Escapes...that helps. More
by BFLAWTON
Employees Worked With
JT Tibbits, Dan Ketchum, Bill Marincic
January 09, 2019
Purchase of Ford 2019 F150 Purchased a new 2019 Ford F-150 this dealership was very helpful and a pleasure to deal with. Would highly recommend them to anyone looking to purcha Purchased a new 2019 Ford F-150 this dealership was very helpful and a pleasure to deal with. Would highly recommend them to anyone looking to purchase a vehicle. More
by GSL147
Employees Worked With
Dave Carach, Dave Dariano, Dan Ketchum, Bill Marincic, Troy Hanlon
January 09, 2019
check engine light I came in due to a recall notice which mentioned a check engine light may come on. As it was I did have a check engine light on. Service was provided I came in due to a recall notice which mentioned a check engine light may come on. As it was I did have a check engine light on. Service was provided but i was informed as I left that the check engine light may come back on due to a O2 sensor . Half way home the check engine light came on . My guess is the that error codes suggested a problem . More
by MMARTIN60
Employees Worked With
Troy Hanlon
January 08, 2019
Another great visit Found a screw in my tire and brought into Metro, the service dept got me right in, patched up and back on the road in no time! Found a screw in my tire and brought into Metro, the service dept got me right in, patched up and back on the road in no time! More
by clycpa
Employees Worked With
Troy Hanlon, Bill Thorpe, Jay Ostrander
January 08, 2019
service was great very professional and on time always a pleasure to do business with them been buying cars and trucks from metro for over 32 years no complaints ever! very professional and on time always a pleasure to do business with them been buying cars and trucks from metro for over 32 years no complaints ever! More
by JISOPO
Employees Worked With
Dave Carach, Dave Dariano
January 06, 2019
A great experience Meet with Scott the sale person on Saturday was driving on Sunday my car has no problems and they treated me well. Thank you Ford dealership Meet with Scott the sale person on Saturday was driving on Sunday my car has no problems and they treated me well. Thank you Ford dealership More
by ANN717IE
Employees Worked With
Scott, JT Tibbits
