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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 06, 2019
Amazing Great customer service always reliable pleasant place to get a car always willing to go out of there way to help the customer out great dealship Great customer service always reliable pleasant place to get a car always willing to go out of there way to help the customer out great dealship More
by ZHYSE24
Verified CustomerEmployees Worked With
Bob Ruzzo , JT Tibbits
January 05, 2019
Leased Escape 2018 After transmission failed on 2011 Escape, went over many options with service team. Decided to lease a vehicle instead after going over many options i After transmission failed on 2011 Escape, went over many options with service team. Decided to lease a vehicle instead after going over many options including whether better to purchase or lease. Anthony was extremely helpful during the process. Thanks to Jay in service as well for helping going over all options with old vehicle. Bill in finance gave great advice as well and saved me money on car insurance referral. Great team at Metro Ford and customer service oriented!! Thanks again!! More
by dta0987
Employees Worked With
Anthony DeFabio, Bill Marincic, Jay Ostrander
January 04, 2019
simple oil change but check in process very easy and really quick service. friendly staff. work in a similar field and very impressed. start of process was Dan in s but check in process very easy and really quick service. friendly staff. work in a similar field and very impressed. start of process was Dan in sales and he provided the easiest and most efficient sales experience i have had so far. Thank you all. I will shop there for my wifes next vehicle. More
by EKRESS0
Employees Worked With
Dan Ketchum
January 04, 2019
Best buying experience ever This was such a pleasure for what in the past has always been a terrible process from other dealers. Everyone was great especially the sales manager V This was such a pleasure for what in the past has always been a terrible process from other dealers. Everyone was great especially the sales manager Victoria, she helped us put together a great deal. More
by SUSANCERONE
Employees Worked With
Victoria McLaughlin, Bill Thorpe
January 04, 2019
Easy and fair Metro ford beat my previous deal from another dealer and I was satisfied. I will definitely go back to this dealership. All around worked very well fo Metro ford beat my previous deal from another dealer and I was satisfied. I will definitely go back to this dealership. All around worked very well for me. More
by DADDYWALKER3
Employees Worked With
Victoria McLaughlin, Anthony DeFabio, Jay Ostrander
January 03, 2019
Great service!! Thank you for the fast service Everything was done correctly Dropped off and picked up vehicle The same day. Will be back for Future services Thank you for the fast service Everything was done correctly Dropped off and picked up vehicle The same day. Will be back for Future services More
by MREADY007
Employees Worked With
Rob Hitchcock
January 03, 2019
Great experience I had several recalls on my 2013 Ford Fusion. I do not live near a Ford dealership so this was my first experience with the Metro Service Department. I had several recalls on my 2013 Ford Fusion. I do not live near a Ford dealership so this was my first experience with the Metro Service Department. They were able to get my recalls done and help with the rental since they were out of loaners at no cost to me. Donny kept me updated throughout the process and was friendly and professional. They came recommended to me, and I would definitely recommend them to someone else. More
by J Barr
Employees Worked With
Don Eden
January 03, 2019
Highly recommend I stopped at a few dealerships before stopping at Metro Ford received excellent service by all the employees there. Bob Ruzzo was very honest made me I stopped at a few dealerships before stopping at Metro Ford received excellent service by all the employees there. Bob Ruzzo was very honest made me feel comfortable purchasing my first vehicle from a dealership. I would definitely recommend this dealership and salesman to anyone in the market of a New or Preowned vehicle. More
by Heath
Employees Worked With
Bob Ruzzo
January 01, 2019
Awesome service dept Always friendly, easy to work with. I never have to make an appointment for my service. Good attitudes and my vehicle is in and out in a timely mann Always friendly, easy to work with. I never have to make an appointment for my service. Good attitudes and my vehicle is in and out in a timely manner, More
by weve
Employees Worked With
Gerry Dariano, Roger Gordon, Don Eden, Jay Ostrander, Rob Hitchcock
January 01, 2019
Windshield wiper pump The Dealership was extremely helpful and the repair and analysis didn’t take long at all! Will definitely recommend and return to family and friends The Dealership was extremely helpful and the repair and analysis didn’t take long at all! Will definitely recommend and return to family and friends More
by BMAIKELS
Employees Worked With
Jay Ostrander
