Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
December 30, 2018
Excellent experience Excellent. No pressure. Kudos to Bill Hearley and Michelle Hamel for wonderful customer service. I would definitely purchase another vehicle from M Excellent. No pressure. Kudos to Bill Hearley and Michelle Hamel for wonderful customer service. I would definitely purchase another vehicle from Metro Ford. would recommend More
by DIANEMANDY0218
Verified CustomerEmployees Worked With
Michelle Hamel, Bill Hearley
December 29, 2018
My first oil change This visit was for my first oil change which was free with no hidden costs. I needed some guidance with my 2017 Ford Focus Titanium hatchback (bought This visit was for my first oil change which was free with no hidden costs. I needed some guidance with my 2017 Ford Focus Titanium hatchback (bought new in July 2018). Jay Ostrander came out to my car, sat in the front passenger seat and, with patience and a pleasant attitude, answered my questions. More
by JKOBRIEN67
Employees Worked With
JT Tibbits, Anthony DeFabio, Jay Ostrander
December 29, 2018
Very happy with my purchase Scott was great to work with and I could not be happier to have purchased my new F-150. thank you again to Metro Ford and Scott for the easy buying ex Scott was great to work with and I could not be happier to have purchased my new F-150. thank you again to Metro Ford and Scott for the easy buying experience. More
by Crawford
Employees Worked With
Scott Davis, Victoria McLaughlin
December 27, 2018
2018 F150 Quick Lane walk-in service is excellent. You are greeted in a friendly manner, and waited upon as soon as possible. Service is scheduled and provide Quick Lane walk-in service is excellent. You are greeted in a friendly manner, and waited upon as soon as possible. Service is scheduled and provided quickly. I would recommend for anyone to try. More
by AHJ
Employees Worked With
Quick Lane supervisor
December 27, 2018
Rectifying Recall Notice RE: Door Latches Ford technicians did a marvelous job and made good on the guarantee of their product - my F150. In addition to repairing the problem, they returned my Ford technicians did a marvelous job and made good on the guarantee of their product - my F150. In addition to repairing the problem, they returned my truck clean. More
by tthorpe456
Employees Worked With
Jay was great, as usual. , Jay Ostrander
December 26, 2018
New Purchase EcoSport The Ford system works. Bill Hearley honest and great representative. Great on trades. EcoSport SES easy to drive both urban parking and off-road for h The Ford system works. Bill Hearley honest and great representative. Great on trades. EcoSport SES easy to drive both urban parking and off-road for hiking. More
by KM
Employees Worked With
Michelle Hamel, Bill Hearley
December 26, 2018
Great service!! No hassles at all. Told what to expect as a matter of time and it was done sooner than I expected!! No problems ever at Metro!! No hassles at all. Told what to expect as a matter of time and it was done sooner than I expected!! No problems ever at Metro!! More
by JEMM12306
Employees Worked With
Troy Hanlon
December 25, 2018
Old Van Doing Well We brought our old van in for service on the AC system and a check engine light problem. Metro Ford has the old van repaired and working well. We brought our old van in for service on the AC system and a check engine light problem. Metro Ford has the old van repaired and working well. More
by bobmerry726
Employees Worked With
Troy Hanlon, Don Eden
December 24, 2018
2.5 hours for a SCHEDULED oil change I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almos I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almost 6 years as I have just done it myself at home. There was no line of cars waiting to go in, and the service waiting room was mostly empty when I arrived. The only reason I went to Metro Ford for this oil change was that I got the first one for “free”. I say “free” because it cost me 2 and a half hours of time during a work day. At 10am after sitting in the waiting room already for 90 minutes, I went to speak to my service advisor to ask if he had an estimate for how much longer it would take. My service advisor returned in a few minutes and stated it would be “another 30-45 minutes, maybe sooner”. Another 75 minutes goes by and one of the other service advisors casually comes up to me and hands me the keys and says “it’s all set, sorry for the delay it’s crazy here this morning”. Once I get in the car I noticed the tell tale sign of spilled oil burning. So they took 2.5 hours and still made a mess? This is why I change my own oil. Complete waste of my time and it will be the last time I’ll head to Metro Ford for any type of service. I won’t single anyone out for dropping the ball and letting a customer sit in the waiting room for such a long time, I just won’t be back. More
by MBARTON36
Employees Worked With
Don Eden
December 24, 2018
New car Excellent service, anthony was very nice and easy to work with. Helped get us into a new car easily. Made the experience smooth. Would recommend him t Excellent service, anthony was very nice and easy to work with. Helped get us into a new car easily. Made the experience smooth. Would recommend him to anyone in need of a new car. More
by BRIE_TIGHE
Employees Worked With
Anthony DeFabio
