Metro Ford

Polite & professional My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was ass My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was assured a service manager would call me before the scheduled service which never happened. However, once service commenced I was comunicated with timely. Satisfied with service on recall related to transmission and oil change. My car is now registered under my name; rectified upon arrival despite discovery at scheduling a week and a half prior by Ms. Harris More

Nuts only finger-tight Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that about half of the nuts holding the wheels on were only finger tight. I won't be coming back. More

Easy to deal with and very competitive pricing From the sales initial contact with Anthony Defabio to picking up my new Explorer the sales and TJ with the finance team were very easy to deal with a From the sales initial contact with Anthony Defabio to picking up my new Explorer the sales and TJ with the finance team were very easy to deal with and had pricing that was quite competitive. I would definitely refer a friend to the team at Metro Ford. Enjoying my new car! More

Worth the wait Had to wait 4 weeks for truck. Staff kept me informed on a weekly as well as a daily basis on progress of truck as it was coming from another dealer. Had to wait 4 weeks for truck. Staff kept me informed on a weekly as well as a daily basis on progress of truck as it was coming from another dealer. Got truck to me in a timely fashion once it did arrive. Was contacted by e-mail and phone all along thecprocess. Great peoplevto deal with. Will reccomend them to all my friends. More

Truck repair I brought my F150 in for brake repair, and what a great job. No more brake chirping. They needed to order some parts so they gave me a loaner for the I brought my F150 in for brake repair, and what a great job. No more brake chirping. They needed to order some parts so they gave me a loaner for the day. Thanks again Troy and Bill and all the gang at Metro More

Not friendly, but they squeezed my car in. Your service writter should learn how to speak their customers. I needed a NYS inspection. I didn't have an appointment, last year I was told I didn't Your service writter should learn how to speak their customers. I needed a NYS inspection. I didn't have an appointment, last year I was told I didn't need one for this. This gentleman didn't even look up at me and rudely told me that I should have made an appointment. I told him I would be back before they closed and if they got me in great, if not no big deal.... Suggestion, look at your customer when you speak to them, and realize that you are there to assist your customer with the best service, we are not there for you.... More

Fabulous Because they called in Mark who was an expert in closing the deal by explaining the finer details to us and giving us a fantastic price deal we could Because they called in Mark who was an expert in closing the deal by explaining the finer details to us and giving us a fantastic price deal we could not pass by! We are forever Ford buyers! More

Very efficient and friendly. Was a pleasure buying a car! Staff was helpful, especially Michelle Hamel who explained everything to us in detail and answered all of our questions. This dealership seems to go Staff was helpful, especially Michelle Hamel who explained everything to us in detail and answered all of our questions. This dealership seems to go out of their way to make your visit pleasant. I would recommend this dealership to family and friends. More

Fast & Friendly Front end noise on my daughters car. Scheduled an appointment with Roger, he got me right in. Quickly diagnosed the problem as a wheel bearing, called Front end noise on my daughters car. Scheduled an appointment with Roger, he got me right in. Quickly diagnosed the problem as a wheel bearing, called me with diagnosis and price. Work was completed that afternoon. Thanks! More

Great I always know I’m going to get the best deal at Metro Ford. I always know I’m going to get the best deal at Metro Ford. I always know I’m going to get the best deal at Metro Ford. I always know I’m going to get the best deal at Metro Ford. More