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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
November 12, 2018
Ford Explorer Purchase The folks at Metro made the process easy and simple. I found the staff to be is knowledgeable and professional. I would recommend you visit Metro i The folks at Metro made the process easy and simple. I found the staff to be is knowledgeable and professional. I would recommend you visit Metro if you are in the market More
by TMEYER2
Verified CustomerEmployees Worked With
Bob Ruzzo, Michelle Hamel
November 11, 2018
PROFESSIONAL AND FRIENDLY SERVICE I find this dealership to be very professional. I have never felt that they were trying to offer services that weren't needed. They have always acco I find this dealership to be very professional. I have never felt that they were trying to offer services that weren't needed. They have always accommodated my request for service in a timely manner. More
by djw
Employees Worked With
Troy Hanlon
November 11, 2018
Oil change and tire rotation. Well they got it done but it took two hours to do. after being told 45 min to a hour. Then they didn't reset the oil mileage gauge, left there dirty p Well they got it done but it took two hours to do. after being told 45 min to a hour. Then they didn't reset the oil mileage gauge, left there dirty paper floor mat in the truck, and who ever rotated the tires sure had dirty hand. More
by RICHARDGAUDETTE10
Employees Worked With
Troy Hanlon
November 11, 2018
Outstanding The gentleman were very professional and awesome! I always have a good experience when I need something done to the truck. They answer all my question The gentleman were very professional and awesome! I always have a good experience when I need something done to the truck. They answer all my questions and they let me know, what was done or what needs to be done. I would recommend Ford to anyone!! More
by ANGIERICKERT
Employees Worked With
Jay Ostrander, Sara Wynne
November 09, 2018
Efficient and good quality The work was done fast and efficiently with good quality. The service representative was excellent and very accommodating. I prefer to have my servi The work was done fast and efficiently with good quality. The service representative was excellent and very accommodating. I prefer to have my service done by a qualified dealer and your prices are comparable to other certified venues. More
by Sharon72
Employees Worked With
Troy Hanlon
November 09, 2018
good service any always a good experience never had any problems and the service was very good i have never had any problems after the service was completed any always a good experience never had any problems and the service was very good i have never had any problems after the service was completed More
by FMENZ
Employees Worked With
Troy Hanlon
November 08, 2018
service was faster and was great. I trust Metro Ford, how ever I do have a problem with the body shop, they refused to put on my crome door moldings and I am very disappointed , othe I trust Metro Ford, how ever I do have a problem with the body shop, they refused to put on my crome door moldings and I am very disappointed , other then that I will keep coming back because I trust Troy, your service man, he is great. More
by VANESSABRANDOW
Employees Worked With
Troy Hanlon
November 08, 2018
Service appointment Had a 10:00 appt for oil change/ tire rotation, took more than 1 1/2 hours . Seemed a little excessive . Some express places get customers in and ou Had a 10:00 appt for oil change/ tire rotation, took more than 1 1/2 hours . Seemed a little excessive . Some express places get customers in and out faster without an appointment. More
by TLGPONTIAC
Employees Worked With
Not sure of name, Rob Hitchcock
November 08, 2018
Great Customer Service Troy at the ford service department is a GREAT guy and very helpful. I always try going to him as he explains everything to me and really takes care Troy at the ford service department is a GREAT guy and very helpful. I always try going to him as he explains everything to me and really takes care of all My needs there. Thank you very much Troy H More
by PCNELSON_1971
Employees Worked With
Troy Hanlon
November 08, 2018
Fast, easy, great service I made a deal quickly and everything went very smooth. Best experience ive ever had and i will return when my lease is up to renew a lease I made a deal quickly and everything went very smooth. Best experience ive ever had and i will return when my lease is up to renew a lease More
by CHADAEDWARDS37
Employees Worked With
Dave Dariano, Rob Dariano, Michelle Hamel, Tony Simone, Gerry Dariano, Sara Wynne
