Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
November 07, 2018
Easy Experience Darlene made this a painless, easy experience for us. No one likes the song and dance or hoops you sometimes have to jump through to buy a vehicle, we Darlene made this a painless, easy experience for us. No one likes the song and dance or hoops you sometimes have to jump through to buy a vehicle, we had none of that. We came in knowing what we wanted and Darlene met us in the middle making it a very positive experience. More
by MEEMS26
Verified CustomerEmployees Worked With
Darlene Shafran, Bill Marincic
November 07, 2018
recall terrible attitude, wasn't my fault I had a recall, said it would take all day but couldn't give me a rental. I live 60 miles away my vehicle is a terrible attitude, wasn't my fault I had a recall, said it would take all day but couldn't give me a rental. I live 60 miles away my vehicle is a lease and that means I'd have to out that many miles on it when it isn't my fault More
by GHEE0
Employees Worked With
Jay Ostrander
November 07, 2018
Another great visit Had low tire light come on and the service department got me right in to look at the issue. Very happy, as always with Metro For d! Had low tire light come on and the service department got me right in to look at the issue. Very happy, as always with Metro For d! More
by clycpa
Employees Worked With
Troy Hanlon, Bill Thorpe
November 07, 2018
Excellent There were some issues on the body of a used truck I purchased. Although the truck did not fall under ANY warranted due to its age, Metro Fords manage There were some issues on the body of a used truck I purchased. Although the truck did not fall under ANY warranted due to its age, Metro Fords management and body shop went above and beyond to repair issues at a more than fair price , quickly and professionally. I highly recommend Metro Ford. More
by VMOTTA49
Employees Worked With
Dave Carach, Bill Hearley
November 06, 2018
Very satisfied. Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I di Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I did have a complaint regarding price and was listened to and treated very nice and my complaint was addressed and I was satisfied with the outcome!! It is rare that car dealerships treat their customers as well as I was treated at Metro Ford. Purchased many Fords in my long life and I have had many bad experiences with service at other Ford locations, that was not the experience I had at Metro!! It was the best experience I ever had with purchase, service, and management at Metro!! Thank you for not letting me down!!!! More
by ZECPATTY
Employees Worked With
Victoria McLaughlin, Joe Camuglia, Joe Shanks, Bill Thorpe, Don Eden
November 06, 2018
everything went smooth I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No prob I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No problems More
by davidjuron
Employees Worked With
miceal denial, Don Eden
November 06, 2018
Quick service Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and replace the air filter in 37 minutes key in my hand. Roger is great to deal with, no pressure. More
by AZINICOL
Employees Worked With
Roger Gordon
November 05, 2018
Safety recalls I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointi I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointing is I tried to call the agent about four times before I was told the work was not done. It would have been nice to have gotten a call to let me know the work could not be done that day. I realize things happen and the unexpected can come up but it would have been good if the agent could have called when he knew that the work needed to be rescheduled. More
by cardibike
Employees Worked With
Jay Ostrander
November 05, 2018
Prices too high Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can h Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can help it because I am sick and tired of getting over charged for everything I need from there. More
by garynancys
Employees Worked With
Joe Camuglia
November 05, 2018
vary long wait. MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 ti MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 till it was done. More
by WILLIAMFACKERMAN
Employees Worked With
Troy Hanlon, Don Eden
