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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
November 05, 2018
quick efficient and awesome The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends an The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends and family and they all feel the same way too. More
by RROMER1026
Verified CustomerEmployees Worked With
Troy Hanlon
November 04, 2018
Great buying experience Metro ford made my new car buying experience quick and easy. Nicole Bellanger was great and the price on my 2018 fusion hybrid was right where I wante Metro ford made my new car buying experience quick and easy. Nicole Bellanger was great and the price on my 2018 fusion hybrid was right where I wanted. Couldn't be happier. More
by DROTHAUPT
Employees Worked With
Michelle Hamel, Nicole Bellanger, Bill Thorpe
November 04, 2018
tires it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from ro it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from roach couch More
by NIGHTRIDER1945
Employees Worked With
Roger Gordon
November 04, 2018
Got vehicle I wanted After visiting multiple ford dealers Metro got what I wanted. 2018 Ford Ecosport was vehicle I wanted and that is what I got. So far so good. After visiting multiple ford dealers Metro got what I wanted. 2018 Ford Ecosport was vehicle I wanted and that is what I got. So far so good. More
by spinneylola
Employees Worked With
Scott Davis
November 04, 2018
Metro Ford comes through again! I've lost count of the number of cars I've purchased from Metro Ford. I have yet to be disappointed. Nicole helped my wife recently with the purchas I've lost count of the number of cars I've purchased from Metro Ford. I have yet to be disappointed. Nicole helped my wife recently with the purchase of her Fusion, so I went to her when I wanted to trade in my Edge for an F150. She, Dave C and JT helped me through the entire deal. To say I'm extremely happy with my truck is an understatement. More
by jed
Employees Worked With
Dave Carach, JT Tibbits, Nicole Bellanger
November 02, 2018
Terrible overall experience Bill acted very unprofessional, never returned my call, and never provided the service I requested. Won't do business with your company again and will Bill acted very unprofessional, never returned my call, and never provided the service I requested. Won't do business with your company again and will advise family, friends, and business assosiates of my experience at this location. More
by Unhappy customer
Employees Worked With
Victoria McLaughlin, Bill Hearley, Sara Wynne
November 02, 2018
Absolutely amazing! The wonderful employees took the time to truely help me in purchasing my first car and explained everything each step of the way it was an amazing exp The wonderful employees took the time to truely help me in purchasing my first car and explained everything each step of the way it was an amazing experience and they have a real family atmosphere where you know they will take complete care of You! More
by KEIARA114
Employees Worked With
Bob Ruzzo!, Bill Marincic
November 01, 2018
Happy to have my vehicle back My vehicle needed rear wheel bearings replaced. The team saw that I was given a ride home and picked me up when my vehicle was finished. I was kept in My vehicle needed rear wheel bearings replaced. The team saw that I was given a ride home and picked me up when my vehicle was finished. I was kept informed as to the process of my repairs. My warranty covered my repair less $100 deductible. That’s what was the best!!! More
by NYFERRET101
Employees Worked With
Troy Hanlon, Jay Ostrander
November 01, 2018
Attention to detail was excellent Nicole was my sales rep, and quite frankly I wasn't looking for a Ford.. My husband had recently bought a truck from Nicole and told me to contact he Nicole was my sales rep, and quite frankly I wasn't looking for a Ford.. My husband had recently bought a truck from Nicole and told me to contact her about what she might be able to do for me.... I Honestly was in contact with at least 6 other car dealerships at the time and though they were trying to work with me, Nicole was very prompt and extremely helpful. She kept up with text messages bc I didn't have time to stop at every dealership.. By doing so she kept giving me options that may work for me with the budget I had in mind.... I would strongly recommend Nicole to anyone who is looking to deal with an honest and caring sales person.. Thank You Nicole for the multiple text messages and your patience. More
by DARTQUEENKJ
Employees Worked With
Nicole Bellanger
November 01, 2018
Brought in for 20,000 mile service. I was met by Don Eden who was friendly and explained the servicing to be done and answered my questions. During the servicing, a small screw was foun I was met by Don Eden who was friendly and explained the servicing to be done and answered my questions. During the servicing, a small screw was found in a tire which was repaired. I left with a warm feeling that all work had been done well and I am set for another 5000 miles. More
by BRN2RIDE
Employees Worked With
Don Eden
