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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 21, 2018
Nys inspection Very quick service. Easy check in and out friendly people clean dealership etc etc etc etc etc and so on and so on etc etc Very quick service. Easy check in and out friendly people clean dealership etc etc etc etc etc and so on and so on etc etc More
by rfd230
Verified CustomerEmployees Worked With
Bill Hearley, Troy Hanlon
October 19, 2018
Quality service shop Metro Ford service shop works with you to get your vehicle serviced without over selling you. And, if a problem occurs with their service, they fix it Metro Ford service shop works with you to get your vehicle serviced without over selling you. And, if a problem occurs with their service, they fix it on the stop to make sure you are satisfied. More
by Ford141
Employees Worked With
Don Eden, Jay Ostrander
October 18, 2018
Great job! Great to work with and kept me up to date of the progress. When they said it was going to be done it was. Great experience. Great to work with and kept me up to date of the progress. When they said it was going to be done it was. Great experience. More
by tcd0
Employees Worked With
Cary Peek
October 18, 2018
Best dealership I have had the pleasure of doing business wi Bob was amazing...he worked very hard to get me the deal I was looking for...he is very knowledgeable about all your vehicles and he is a great asset Bob was amazing...he worked very hard to get me the deal I was looking for...he is very knowledgeable about all your vehicles and he is a great asset to your business. He made me feel very comfortable and relaxed about buying a car, which can sometimes be a stressful situation, but not with Bob at the helm! Next time I am in market for new car, I will definitely come back to Metro! More
by Michelle
Employees Worked With
Russo, Robert, Bill Marincic
October 18, 2018
Excellent Metro always takes excellent care of my car and I. Especially out front Michelle Hamel and Bob Russo. In service Jay Ostrander is always more than hel Metro always takes excellent care of my car and I. Especially out front Michelle Hamel and Bob Russo. In service Jay Ostrander is always more than helpful and kind. More
by DTIFFT2
Employees Worked With
Michelle Hamel, Troy Hanlon, Jay Ostrander
October 18, 2018
New car purchase Excellent Dealer Ford Fusion number five purchases in the past and in the future. They took care of my turn in lease car Thank you Excellent Dealer Ford Fusion number five purchases in the past and in the future. They took care of my turn in lease car Thank you More
by ERICAJOHNSON1
Employees Worked With
Dave Carach, Michelle Hamel, Joe Camuglia, Gerry Dariano
October 17, 2018
Warranty work I discovered something leaking from the engine on the drivers side. Called Metro Ford and made appointment and dropped of my F150. Troy handled my cas I discovered something leaking from the engine on the drivers side. Called Metro Ford and made appointment and dropped of my F150. Troy handled my case with complete professional and explained that they had to free up a specialty tech to determine the issue so he arranged a loaner vehicle and once it was determined what was wrong it was repaired and no problems since. Troy’s handling of this was excellent and I’ve known him since he was service manager at Lazare Lincoln Mercury in Colonie about 10 years ago. More
by caulte
Employees Worked With
Troy Hanlon
October 17, 2018
Went the Extra Steps Impressed with the Dealership how they stepped up and went the extra steps to address some concerns and get things right on the pre-owned vehicle I wa Impressed with the Dealership how they stepped up and went the extra steps to address some concerns and get things right on the pre-owned vehicle I was purchasing...to make it the way i wanted. That is what you hope for and I will remember that!!! More
by CLORENCE0
Employees Worked With
Joe from Service, Victoria McLaughlin, Dave Carach, Michelle Hamel, Joe Shanks
October 16, 2018
Personal experience I paid more for my vehicle after I evaluated others brand. For the same price I would have a SRT Durango. In addition, the lease contract was not clea I paid more for my vehicle after I evaluated others brand. For the same price I would have a SRT Durango. In addition, the lease contract was not clear and the orientation was not good enough. More
by MIGUEL.FIGUEROA
Employees Worked With
Dave Dariano, Nicole Bellanger, Jay Ostrander
October 16, 2018
Great Experience at Metro Ford First time Metro Ford customer, definitely will be back. Thanks to Nicole, Michelle and Bill for making a truck buying experience that far exceed my e First time Metro Ford customer, definitely will be back. Thanks to Nicole, Michelle and Bill for making a truck buying experience that far exceed my expectations. Was just looking , not interesting in buying, but the deal and service was just too good to pass up. More
by HFDFG
Employees Worked With
Michelle Hamel, Nicole Bellanger, Bill Thorpe
