Metro Ford

Good Job Metro Totally efficient and friendly. Short wait good price clean space and treats and coffee spot on. Never seems too long. Thank you very much Metro Ford Totally efficient and friendly. Short wait good price clean space and treats and coffee spot on. Never seems too long. Thank you very much Metro Ford More

satisfying experience I liked the salesman that I worked with, Tony Simone. He listened to me , what I wanted, what I wanted for payments and trade-in value for me vehicle I liked the salesman that I worked with, Tony Simone. He listened to me , what I wanted, what I wanted for payments and trade-in value for me vehicle. He was not high pressured and in fact encouraged me to take time and think about what I wanted to do. Tony was a pleasure to work with. I did and would again recommend him . More

Always a good experience Weather service or sales have always had a great experience at METRO Ford Sale and Service. Special thanks to Bill Hurley, Michelle Hamel and Don Ede Weather service or sales have always had a great experience at METRO Ford Sale and Service. Special thanks to Bill Hurley, Michelle Hamel and Don Eden for Making things go smoothly! More

Terrible customer service I am not sure if this mail box is monitored but I wanted to provide my feedback on my last visit to the service center on October 6th. The bottom lin I am not sure if this mail box is monitored but I wanted to provide my feedback on my last visit to the service center on October 6th. The bottom line is that due to very poor customer service attitude and apparent lack of interest to take on the work, after 10 years of regularly coming to this center I will no longer set foot in this location again. Your agents have to learn how to set proper timelines for their tasks and how to properly schedule tasks that require part procurement. It is absolutely unacceptable to be told bring in your car and we’ll see when the part arrives and how long it will take to fix it, which according to his agent may be week or more. And when I requested that the replacement part be ordered and then to give me a call when it arrives so I can bring in my car the response was “this is not something I can do”!!!! Anyway, that’s it for me dealing with this location. More

Noisy brakes fixed fast! Excellent service-my brakes started making noise when I was doing errands. I went to Metro and they quickly diagnosed and fixed the problem. I barely Excellent service-my brakes started making noise when I was doing errands. I went to Metro and they quickly diagnosed and fixed the problem. I barely had time for a coffee and leisurely stroll around the lot. More

Great place for service! This dealership treats you like family. I have bought several vehicles from them. I bring all of my vehicles there for service. I like the option of This dealership treats you like family. I have bought several vehicles from them. I bring all of my vehicles there for service. I like the option of making an appointment. The service is always done quickly. More

Every thing was quick and easy Quickly located the vehicle we were looking for that they didn’t have on there lot. Jeffrey Kulzer was very knowledgeable and made our purchase extrem Quickly located the vehicle we were looking for that they didn’t have on there lot. Jeffrey Kulzer was very knowledgeable and made our purchase extremely easy. More

Oil Change My first routine oil change found the Service people friendly and waiting area clean. Since car is new there were no issues to be resolve. My first routine oil change found the Service people friendly and waiting area clean. Since car is new there were no issues to be resolve. More

Outstanding Service - Always! The customer service and vehicle service are always top notch! Thank you for being so reliable and professional. I never hesitate when I need to bring The customer service and vehicle service are always top notch! Thank you for being so reliable and professional. I never hesitate when I need to bring my vehicle in because I know I will always be well taken care of. (And so will my vehicle!) More

Service top notch Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they tak Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they take all concerns seriously, as they are to customers, they know how to gently let us know they will manage it from start to finish. Yesterday I was there for five hours, enough time to go have breakfast, relax in the waiting area and engage in conversations and go and have lunch and come back. At every step of the way Troy let me know where my pickup truck was in the process and thanked me for my patience. When it came lunchtime I wondered back to see if I had time to go across the street for a bite. Troy wasn’t there, but Don said, “wait right here and I’ll find out how your truck is coming.” With that he disappeared and returned with a status update. When everything was done Troy came to get me in the waiting area and since I’m walking with a cane, waiting on a knee replacement, he went and pulled my truck up front and paused to chat. Though, I know he had many other things to do, he never acted like he was in a rush. More