Metro Ford

Service top notch Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they tak Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they take all concerns seriously, as they are to customers, they know how to gently let us know they will manage it from start to finish. Yesterday I was there for five hours, enough time to go have breakfast, relax in the waiting area and engage in conversations and go and have lunch and come back. At every step of the way Troy let me know where my pickup truck was in the process and thanked me for my patience. When it came lunchtime I wondered back to see if I had time to go across the street for a bite. Troy wasn’t there, but Don said, “wait right here and I’ll find out how your truck is coming.” With that he disappeared and returned with a status update. When everything was done Troy came to get me in the waiting area and since I’m walking with a cane, waiting on a knee replacement, he went and pulled my truck up front and paused to chat. Though, I know he had many other things to do, he never acted like he was in a rush. More

Jay Ostrander was great I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with gr I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with greater durability. More

In and out within an hour+Tech 91790 $120. A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was he on lunch while doing this job? Come on, it was a small job. Lock latch door handle on driver side. Had one done on the passenger side before. Maybe I should look for another service dealer. More

Great customer service Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to fut Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to future business with metro. More

Great place , great vehicle, good price! Nicole Belanger was easy to deal with. The pricing was good! JT nailed the financing! Great experience for my first Ford! And the had just what I want Nicole Belanger was easy to deal with. The pricing was good! JT nailed the financing! Great experience for my first Ford! And the had just what I wanted!! More

fantastic dealership Purchase and delivery were great. Thanks to all. love the product I purchased and will purchase another vehicle in the future from this dealership an Purchase and delivery were great. Thanks to all. love the product I purchased and will purchase another vehicle in the future from this dealership and sales person. More

Mustang Repairs Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costl Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costly, but necessary. Service advisor, Troy, kept me apprised of the progress of the work. Car was returned very clean. More

Kevin scores the best! Kevin Ruscio went out of his way to be present when I needed him, and did an outstanding job of completing the transaction without incident he is the Kevin Ruscio went out of his way to be present when I needed him, and did an outstanding job of completing the transaction without incident he is the best! More

Darlene was as helpful as I could ever ask for and secured m I bought my last few vehicles from this dealership and have no plans to go to any other one and any future purchases thank you to the staff I bought my last few vehicles from this dealership and have no plans to go to any other one and any future purchases thank you to the staff More

Great I went to four dealers,the personnel was extremely great, from the sales person to finace,to taken position of my truck. It was ready at the time that I went to four dealers,the personnel was extremely great, from the sales person to finace,to taken position of my truck. It was ready at the time that we agreed More