Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
October 10, 2018
Jay Ostrander was great I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with gr I had a wonderful experience working with Jay Ostrander. He was professional, helpful and saved me money. He put me into a better set of tires with greater durability. More
by HCBUFFARDI
Verified CustomerEmployees Worked With
Jay Ostrander
October 10, 2018
In and out within an hour+Tech 91790 $120. A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was A $35.02 part cost me a $167.02. My appointment was for 1:00 PM. I paid the bill at 2:10 PM. Do you get $155 an hour to do a small job like that? Was he on lunch while doing this job? Come on, it was a small job. Lock latch door handle on driver side. Had one done on the passenger side before. Maybe I should look for another service dealer. More
by ELECT26SUB
Employees Worked With
Jay Ostrander
October 09, 2018
Great customer service Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to fut Decal job looks great,Gary was easy to communicate with,loaner car was nice and clean.Drop off and pick up times were accurate. Looking forward to future business with metro. More
by GREG.PROPER
Employees Worked With
Gary Askew
October 08, 2018
Great place , great vehicle, good price! Nicole Belanger was easy to deal with. The pricing was good! JT nailed the financing! Great experience for my first Ford! And the had just what I want Nicole Belanger was easy to deal with. The pricing was good! JT nailed the financing! Great experience for my first Ford! And the had just what I wanted!! More
by SDGLOO
Employees Worked With
JT Tibbits, Nicole Bellanger
October 08, 2018
fantastic dealership Purchase and delivery were great. Thanks to all. love the product I purchased and will purchase another vehicle in the future from this dealership an Purchase and delivery were great. Thanks to all. love the product I purchased and will purchase another vehicle in the future from this dealership and sales person. More
by BLNGRJMS
Employees Worked With
Dave Dariano, Michelle Hamel, Joe Shanks
October 08, 2018
Kevin scores the best! Kevin Ruscio went out of his way to be present when I needed him, and did an outstanding job of completing the transaction without incident he is the Kevin Ruscio went out of his way to be present when I needed him, and did an outstanding job of completing the transaction without incident he is the best! More
by Reno1
Employees Worked With
Brian Introne is akways ready to assist me both in the past and present, excellent employee!, Kevin Ruscio
October 08, 2018
Mustang Repairs Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costl Service personnel replace the passenger side airbag pursuant to a recall and also spent some time fixing a water leak and the resulting damage. Costly, but necessary. Service advisor, Troy, kept me apprised of the progress of the work. Car was returned very clean. More
by TAMYOT3
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
October 08, 2018
Darlene was as helpful as I could ever ask for and secured m I bought my last few vehicles from this dealership and have no plans to go to any other one and any future purchases thank you to the staff I bought my last few vehicles from this dealership and have no plans to go to any other one and any future purchases thank you to the staff More
by BROADREACH127
Employees Worked With
Darlene Shafran, JT Tibbits
October 07, 2018
Great I went to four dealers,the personnel was extremely great, from the sales person to finace,to taken position of my truck. It was ready at the time that I went to four dealers,the personnel was extremely great, from the sales person to finace,to taken position of my truck. It was ready at the time that we agreed More
by pthibodeau
Employees Worked With
Receptiones, JT Tibbits, Nicole Bellanger
October 06, 2018
Exemplary! As usual, the service was excellent in every way. The service rep was friendly and very courteous. He called to let me know exactly what needed to b As usual, the service was excellent in every way. The service rep was friendly and very courteous. He called to let me know exactly what needed to be done and again when the service was completed. More
by GERRY853
Employees Worked With
Troy Hanlon
