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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 06, 2018
rust repair hood has some rust issues. Replaced hood and the paint matched PERFECTLY. Unbelievable as the vehicle is 1 1/2 years old. Body shop is AWESOME!!!! hood has some rust issues. Replaced hood and the paint matched PERFECTLY. Unbelievable as the vehicle is 1 1/2 years old. Body shop is AWESOME!!!! More
by KJOHNS2012
Verified CustomerEmployees Worked With
Gary Askew
October 05, 2018
Purchased a SUV and the transaction was smooth and efficient All the professionals involved performed excellently. The salesperson Anthony was very responsive to all quesions and took extra time to show feature All the professionals involved performed excellently. The salesperson Anthony was very responsive to all quesions and took extra time to show features to my wife. More
by GPGARYPHILLIPS
Employees Worked With
Anthony DeFabio, Bill Marincic
October 04, 2018
Great experience during new car purchase Joe and Bill both are great person and other staff also good. We spent couple of hours with children and facility is so nice children enjoyed popcorn, Joe and Bill both are great person and other staff also good. We spent couple of hours with children and facility is so nice children enjoyed popcorn, drink and other snacks and they really enjoyed the place. Finally we got car on same day and its was great exp. More
by VIJENDER
Employees Worked With
Joe Shanks, Bill Marincic
October 04, 2018
Awesome Awesome. Best anytime anywhere. Everyone was great. Troy is the best. He is very personable. I would recommend metro ford to anyone i am interested Awesome. Best anytime anywhere. Everyone was great. Troy is the best. He is very personable. I would recommend metro ford to anyone i am interested in a continental. Thank yo More
by FLONZINA
Employees Worked With
Bill Hearley, Troy Hanlon
October 03, 2018
Tire purchase and repair. I have been to Metro's tire facility [Quick lane]] twice in the last month for tire repairs. The first was a short nail that went into the right front I have been to Metro's tire facility [Quick lane]] twice in the last month for tire repairs. The first was a short nail that went into the right front tire tread horizontally and required no repair upon removal and no cost to me. The second happened within a week with a nail in the left front tire tread that was causing a very slow leak [Air every 3 days from my tire sensor]. The car was taken in immediately while I went across the street to have a quick McDonalds with my 4 year old grandson. Upon returning , I found the tire repaired and the car waiting. The cost was comparable to other tire dealers for the repair. It was fast, efficient, and done with a customer friendly attitude. More
by RCOON32
Employees Worked With
Tire technician and front desk emplyee on dta of visit.
October 03, 2018
Great experience My sales person was wonderful, knowledgeable, pleasant, honest and friendly.I highly recommend her going forward. She worked very hard to make sure I My sales person was wonderful, knowledgeable, pleasant, honest and friendly.I highly recommend her going forward. She worked very hard to make sure I got what I wanted. More
by JVRYAN005
Employees Worked With
Darlene Shafran
October 02, 2018
Inspection and Oil change I've been using this service center for 15 years. Service personnel and mechanics have always listened to my concerns and addressed them. Again, I w I've been using this service center for 15 years. Service personnel and mechanics have always listened to my concerns and addressed them. Again, I was pleased with the service for this visit. More
by EE20plus
Employees Worked With
Troy Hanlon, Jay Ostrander
October 02, 2018
Warrantee repair I had an issue with the seatbelts mechanism for the passenger seat with it arbitrarily locking up. The service team did a quick repair to make it wor I had an issue with the seatbelts mechanism for the passenger seat with it arbitrarily locking up. The service team did a quick repair to make it work while awaiting the replacement part. Good service effort. Only disappointment was in the delay in getting the replacement part for an item which is safety critical. Not Metro Ford's issue, really Ford Motor Company. More
by TJB
Employees Worked With
Jay Ostrander
October 02, 2018
5000 mile service Kudos to service staff. Always friendly, car promised on time. Troy excellent service rep and Nick the service manager always congenial and profession Kudos to service staff. Always friendly, car promised on time. Troy excellent service rep and Nick the service manager always congenial and professional. Been going there for 4 years now and they make it painless and a pleasure to go there. More
by CROSSGATESREST
Employees Worked With
Nick (Service Manager), Joe Camuglia, Troy Hanlon
October 02, 2018
Fantastic Customer Service I can't believe how professional they are. I just dropped by to see if they had time to do my service and they got me in right away and with a smile. I can't believe how professional they are. I just dropped by to see if they had time to do my service and they got me in right away and with a smile. This place is awesome and Troy always goes above and beyond. More
by SUSANCERONE
Employees Worked With
Victoria McLaughlin, Dave Carach, Dave Dariano, Joe Camuglia, Troy Hanlon, Bill Thorpe, Cary Peek
