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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
September 28, 2018
Chet’s review Everyone we dealt with was polite,helpful and timely. Tony was knowledgeable about the vehicle we’re interested in purchasing. He showed different opt Everyone we dealt with was polite,helpful and timely. Tony was knowledgeable about the vehicle we’re interested in purchasing. He showed different options that appealed to us and that helped us make make our decision.. More
by JGRADYFOSTER
Verified CustomerEmployees Worked With
Dave Dariano, Bill Marincic, Tony Simone, Sara Wynne
September 27, 2018
Poor service This is the third vehicle I have purchased from this dealer ship. It will also be the last. Fees were charged against me that was unwarranted. After 2 This is the third vehicle I have purchased from this dealer ship. It will also be the last. Fees were charged against me that was unwarranted. After 2 phone calls and 2 visits, I was promised they would get it settled. They blam Ford Motor Credit and FMC blames the dealership. Never again. More
by goakes7321
Employees Worked With
JT Tibbits
September 27, 2018
Purchasing Through Metro Ford Short review: Overall, Metro Ford was a good overall experience and I would not mind purchasing through them again. Prices became fair once we negotia Short review: Overall, Metro Ford was a good overall experience and I would not mind purchasing through them again. Prices became fair once we negotiated and I am very satisfied with my purchase. Long Review: We started communications through email about a couple of cars available on the lot and I was told that the price was negotiable and to stop by. My dad and I made an appointment, drove an hour and a half to the dealership after assurance that the price was negotiable. If it wasn't we wouldn't have driven the whole way down there. We were kept waiting for almost half an hour and after waiting we were greeted by Dan Lau. He was an extremely nice and cordial salesman. When we sat down to talk about the price, Dan went to check on a price we wanted (the Kelly Blue Book Dealership Purchasing Value for the car with all options included so we made sure to be fair as well) and we were told that the price is the price for a reason from his manager. We left frustrated that we drove all the way there for a non-negotiable price just to be lied to, and the manager found us on our way back to my dad's truck. After 10 minutes of debate, the manager honored the KBB fair purchasing dealership price and the rest of the sale was great. Danny Lau is an excellent salesman and really made the purchasing process enjoyable. As long as Metro Ford honors their promises I would be happy to do business with them in the future and recommend my friends/family to them. More
by GeoGirl
Employees Worked With
Dan Lau, Dave Carach, JT Tibbits
September 27, 2018
Helpfulness The people are friendly and answered all questions. They made everything fast and easy for us. They explained all the steps and took their time with The people are friendly and answered all questions. They made everything fast and easy for us. They explained all the steps and took their time with us. More
by KITTYBABEE11
Employees Worked With
JT Tibbits, JJ Salerno
September 26, 2018
Great Experience Sales rep and and everyone at Metro Ford was a pleasure to deal with. Very satisfied with overall experience and would recommend to others for same. Sales rep and and everyone at Metro Ford was a pleasure to deal with. Very satisfied with overall experience and would recommend to others for same. More
by EROCHE
Employees Worked With
Michelle Hamel, Kevin Ruscio
September 26, 2018
Excellent Metro Ford took care of what turned out to be a PCM issue on my 2017 Ford Mustang. I initially brought it in for a Check Engine light and that led to Metro Ford took care of what turned out to be a PCM issue on my 2017 Ford Mustang. I initially brought it in for a Check Engine light and that led to the PCM having to be replaced for the numerous fault codes that the vehicle was throwing. More
by J
Employees Worked With
Kim Leonard, Troy Hanlon, Don Eden
September 25, 2018
Oil change/Battery replacement Staff was courteous and helpful as I had two small children with me. Battery was replaced at no cost as I recently purchased the car from the dealersh Staff was courteous and helpful as I had two small children with me. Battery was replaced at no cost as I recently purchased the car from the dealership. Overall very good experience! More
by ENMYHRE
Employees Worked With
Don Eden
September 25, 2018
GREAT EXPERIENCE We had a wonderful experience dealing with Metro Ford, everyone was accommodating and friendly, unlike other dealerships we recently dealt with in bot We had a wonderful experience dealing with Metro Ford, everyone was accommodating and friendly, unlike other dealerships we recently dealt with in both New York and Massachusetts. They were willing to work with us and kept a smile of their face. They fixed more than we expected on a used vehicle we purchased, and delivered the car to my home for me (1.5 hours away) because we have 2 little kids and its very difficult to take time to get to a dealership so far away...than you Dan for your service! Joe, the salesman was great to work with and came through with all his promises, and JT was also awesome, communication was top notch and a true pleasure to deal with. More
by Fordexplorergirl
Employees Worked With
JT Tibbits, Joe Camuglia
September 25, 2018
False Hope I love this dealership except I wish they would discontinue their policy of sending established customers monthly letters encouraging them to trade up I love this dealership except I wish they would discontinue their policy of sending established customers monthly letters encouraging them to trade up with the vehicles that they have only to find out from the sales department that it's impossible to do. More
by mallard12190
Employees Worked With
Darlene Shafran
September 25, 2018
Great experience Everything went smoothly and fast. I would recommend anyone to go to Metro Ford. Salesperson did a great job in finding the car we wanted to buy. Everything went smoothly and fast. I would recommend anyone to go to Metro Ford. Salesperson did a great job in finding the car we wanted to buy. More
by ORKDAD01
Employees Worked With
Bill Marincic, Jennifer Gifford
