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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
September 25, 2018
Service Team is Great Troy and the rest of the service team are absolutely great. They go out of their way to make sure everything is taken care of. Troy and the rest of the service team are absolutely great. They go out of their way to make sure everything is taken care of. More
by mallard12190
Verified CustomerEmployees Worked With
Troy Hanlon
September 24, 2018
Great service! Metro Ford, as always, gets the job done right! They know what needs to be done to keep my Fusion up and running well. Thank you! Metro Ford, as always, gets the job done right! They know what needs to be done to keep my Fusion up and running well. Thank you! More
by Adam
Employees Worked With
Troy Hanlon, Bill Thorpe, Jay Ostrander
September 24, 2018
excellent My appointment was 8:00am I was taken right in, Service was completed and they advised me that my lug nuts were wrong and they replaced them. Everyo My appointment was 8:00am I was taken right in, Service was completed and they advised me that my lug nuts were wrong and they replaced them. Everyone was helpful Thank you . More
by SLOTS92
Employees Worked With
I cant remember who they were they were all helpful
September 23, 2018
Love the car I finally found the car closest to the vehicle I’ve been researching for months. It had almost every option I was looking for. I’ve been to other deal I finally found the car closest to the vehicle I’ve been researching for months. It had almost every option I was looking for. I’ve been to other dealerships prior and even put down a few deposits to build a car. Let me just say the process didn’t go as smooth as I would hoped at those other places. At metro there was a fair amount of sales process to be expected but it wasn’t as pushy then what I’ve found elsewhere. The only complaint I have, and it’s partially my fault for being in a hurry to pick up the car and show it off, was I was promised a full tank of gas that was not delivered. The salesman says he’ll rectify that though. More
by JOHNNYJAZZ0034
Employees Worked With
Anthony DeFabio, Bill Marincic
September 23, 2018
great buying experience purchased a used certified f150, I would highly recommend you work with nicole bellanger, casual, stress free transaction, no pressure. she is excell purchased a used certified f150, I would highly recommend you work with nicole bellanger, casual, stress free transaction, no pressure. she is excellent, very professional. More
by Morgan
Employees Worked With
Nicole Bellanger
September 23, 2018
Took the time I thought I was having an issue with my backup camera and wasn't sure if it was because of water getting into it or not. The service manager took the I thought I was having an issue with my backup camera and wasn't sure if it was because of water getting into it or not. The service manager took the time to spray it with a hose full force on it for like 5 min to see if it might be causing it. They found no problems but took the time to see if they could recreate my concern and told me if I had any problems to give them a call and bring it back. I have worked with JJ looking to buy a car and JT. I would highly recommend working with those 2 people they are great. More
by tej321981
Employees Worked With
I don't remember their names but I've never had a problem with anyone there
September 23, 2018
Great customer service Donnie at metro ford was great at getting the tires I wanted for my Truck and at a great price. He set up a Buick time for installation and has always Donnie at metro ford was great at getting the tires I wanted for my Truck and at a great price. He set up a Buick time for installation and has always had a great attitude when talking with him. This dealership has always done great with maintaining both my truck and my wife's suv. More
by KC2NDK
Employees Worked With
Joe Shanks, Don Eden
September 23, 2018
Always reliable Drive in. Get recommend services.drive out satisfied.. What more can I say! They always follow up with me as well. Excellent service. Thank you Drive in. Get recommend services.drive out satisfied.. What more can I say! They always follow up with me as well. Excellent service. Thank you More
by pauldjti
Employees Worked With
Rob Dariano, Michelle Hamel, Joe Camuglia, William Thorpe, Troy Hanlon, Gerry Dariano, Bill Thorpe, Roger Gordon, Rob Hitchcock
September 23, 2018
Great customer service Attention to my concerns are paramount and the service professionals go the extra mile to make sure my service experience is top rate and the services Attention to my concerns are paramount and the service professionals go the extra mile to make sure my service experience is top rate and the services performed are done right. More
by rparafin
Employees Worked With
Troy Hanlon
September 21, 2018
It was done RIGHT! This would have been done a long time ago. If a FORD PART was put in the start. So I thank Troy and the Service one that stopped the madness. Agai This would have been done a long time ago. If a FORD PART was put in the start. So I thank Troy and the Service one that stopped the madness. Again, thank you you two! More
by NYJETTA39
Employees Worked With
Troy Hanlon
