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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
September 20, 2018
Quick simple service Everyone there is amazing easy to work with and very clear on the whole repair process they keep you well Informed I would highly recommend Quicklane Everyone there is amazing easy to work with and very clear on the whole repair process they keep you well Informed I would highly recommend Quicklane/metro ford to any one wanting a honest and fair garage. More
by HUBSTER518
Verified CustomerEmployees Worked With
Roger Gordon
September 20, 2018
Excellent execution of the work and follow through. At first I was discouraged by the first few conversations about by car repair and the lack of being able to secure a loaner car for my wife and two yo At first I was discouraged by the first few conversations about by car repair and the lack of being able to secure a loaner car for my wife and two young sons. After a few calls, I spoke to Troy and he was slightly dismissive of me which made me slightly upset but I ended up sending my car up to the dealership and from my wives account she was very pleased and was able to be put into a loaner (very important for some people by the way). After the vehicle was fixed the service and costumer service teams were excellent and Troy turned it around for me. I will do more business with Metro in the future. More
by JORDAN M
Employees Worked With
Troy Hanlon
September 19, 2018
Painless Metro really made the car buying process enjoyable. Friendly, professional, and courteous. There was no pressure, no hassle, no "shady business", jus Metro really made the car buying process enjoyable. Friendly, professional, and courteous. There was no pressure, no hassle, no "shady business", just straight forward and to the point. Will be going back and would recommend to anyone More
by Thamblin
Employees Worked With
Bill Hearley
September 19, 2018
Went well Everyone was friendly. Received great service. Had great loner car while mine was being repaired. Donny and Jay were excellent. I would go there again Everyone was friendly. Received great service. Had great loner car while mine was being repaired. Donny and Jay were excellent. I would go there again. More
by CPW018080
Employees Worked With
Victoria McLaughlin, Don Eden, Jay Ostrander
September 19, 2018
Don Eden , transit van recalls Don Eden was our contact person for six vans needing recalls and he scheduled them in such a way we could drop one off as the previous one was finishe Don Eden was our contact person for six vans needing recalls and he scheduled them in such a way we could drop one off as the previous one was finished. He was great to deal with. More
by KEN76
Employees Worked With
Don Eden
September 19, 2018
Air Conditioning Issue Resolved Even though I didn't get the issue resolved, the team at the Service Center did work with me and made sure while my car was getting fixed I had transp Even though I didn't get the issue resolved, the team at the Service Center did work with me and made sure while my car was getting fixed I had transportation. They isolated the problem and worked with me on many levels. Will be back again for sure. Jay was especially understanding and great to work with. More
by dta0987
Employees Worked With
Don Eden, Jay Ostrander, Rob Hitchcock
September 18, 2018
No hard sell I'm from out of town; only spend my summers here. I usually get all my service done at home, where I love my Ford dealer (Nick Nicholas), for explain I'm from out of town; only spend my summers here. I usually get all my service done at home, where I love my Ford dealer (Nick Nicholas), for explaining everything clearly to me and not trying to get me to pay for services and parts I do not need. So, I was very happy to get the same kind of service at Metro Ford. I went on a very busy day; so, even though I had an appointment, it did take a little longer than usual. More
by cpagram
Employees Worked With
Rob Hitchcock
September 18, 2018
terrible service dept Service garage never has a clue what's going on, ordering parts, communication with customers nor their own dealership. Too many hands in the mix. Service garage never has a clue what's going on, ordering parts, communication with customers nor their own dealership. Too many hands in the mix. More
by COLANUT_7
Employees Worked With
The entire garage service
September 18, 2018
Great experience It was good went in with a problem was taking care of and happy with my car after service. Will bring my ford there everytimes I have an issue It was good went in with a problem was taking care of and happy with my car after service. Will bring my ford there everytimes I have an issue More
by yoginram25
Employees Worked With
Don Eden
September 17, 2018
Excellent sales and service. Throughout the process of buying and then having the service department install environmental protection the dealership went out of their way to pleas Throughout the process of buying and then having the service department install environmental protection the dealership went out of their way to please me. Ok More
by Mikey
Employees Worked With
Victoria McLaughlin, JT Tibbits, Anthony DeFabio
