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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 30, 2018
Super easy transaction I had done my research and decided on a vehicle on Metro's lot. The deal was finalized in less then an hour with a phone call and a few texts! Super I had done my research and decided on a vehicle on Metro's lot. The deal was finalized in less then an hour with a phone call and a few texts! Super easy transaction! More
by MRICHAR3
Verified CustomerEmployees Worked With
Victoria McLaughlin, Nicole Bellanger, Bill Marincic
August 30, 2018
excellent ! quick and efficient. Sent me a $25 coupon on my birthday that I was able to use recently. Thank you so much :) Every time I call someone picks up the phone immediately and Sent me a $25 coupon on my birthday that I was able to use recently. Thank you so much :) Every time I call someone picks up the phone immediately and is extremely happy to assist me. More
by MECCAHEMPHILL10
Employees Worked With
Victoria McLaughlin, Darlene Shafran, Dave Dariano, Rob Dariano, Joe Camuglia, Joe Shanks, Dan Ketchum, Nicole Bellanger, Bill Hearley, Don Eden
August 29, 2018
The Artist and the Flex: The David Austin Story I had performed a great deal of research online of vehicles for a couple of months. I had found an interest in two cars of the same model which I was I had performed a great deal of research online of vehicles for a couple of months. I had found an interest in two cars of the same model which I was interested in at Metro Ford. Upon arrival at the dealership, my mind was 90% made up on what I wanted to purchase. JJ Salerno met us as we were walking into the door and welcomed us warmly. I feel that I received a fair deal on the car that I purchased. I also feel that I received a fair rate on my trade-in. We were assisted through the financing process by JT Tibbits. He was very personable and disarming. Paying for a new vehicle can be the most real and stressful inducing leg of the process. We were made to feel very comfortable throughout that stage by JT. We had scheduled a specific time for the pick-up of the vehicle. On the morning of the scheduled time. I received a phone call from JJ, informing that they would need some more time to have the car ready. I greatly appreciated the consideration of my time, by informing me of this and not having to wait idly for the car in the showroom. The purchasing of my vehicle was a pleasurable experience. I hope, moving forward, that the dealership is able to provide the same level of straight-forwardness and comfort throughout what will hopefully be a continued auto service and maintenance relationship. More
by ARTSUPPLYGEEK
Employees Worked With
Victoria McLaughlin, JT Tibbits, JJ Salerno
August 28, 2018
Excellent I shopped around a bit before ending at metro ford where I was met with exceptional service. Being my first new car purchase I felt nervous and unsure I shopped around a bit before ending at metro ford where I was met with exceptional service. Being my first new car purchase I felt nervous and unsure however they were patient and kind meeting all my needs. More
by MACKENZIE.SIMONIAN17
Employees Worked With
Bill Marincic, William Thorpe
August 27, 2018
Fantastic! Easy,pleasent. Great people to do business with, salesman Alan Huang is great to work with. Everyone there polite and professional. Plan on spring pirchase for wife Great people to do business with, salesman Alan Huang is great to work with. Everyone there polite and professional. Plan on spring pirchase for wife and sending kids after college next year to Metro Ford for first cars. Purchased several vehicals from dealers through the years, this was best experience bar non. More
by LYNCHD244
Employees Worked With
Alan Huang, Dave Carach, Bill Marincic
August 27, 2018
Excellent service# Your sales people go above and beyond to help their customers comfortable with them. They are there to help you purchase what you want or need, Thank Your sales people go above and beyond to help their customers comfortable with them. They are there to help you purchase what you want or need, Thank you to Kevin, Dave and T J. They are awesome and professionals all the way. We will certainly recommend Metro Ford to our family and friends. More
by lightnin_3
Employees Worked With
Dave Dariano, JT Tibbits, Kevin Ruscio
August 27, 2018
smooth Joe and Ford got me out of my 2016 escape,I was getting the miles high and Ford sent me a letter with options.I acted on it and 2 days later I driving Joe and Ford got me out of my 2016 escape,I was getting the miles high and Ford sent me a letter with options.I acted on it and 2 days later I driving a 2018 Escape. More
by mr Jet
Employees Worked With
JT Tibbits, Joe Camuglia
August 27, 2018
Worry-Free Nicole Bellanger was extremely helpful during this buying process and settled my nerves!! She made suggestions and made the buying-process easy for me Nicole Bellanger was extremely helpful during this buying process and settled my nerves!! She made suggestions and made the buying-process easy for me. Thanks, Nicole!! More
by KSAN1257
Employees Worked With
Nicole Bellanger
August 27, 2018
great, awesome The problem I had was not fixed the first time I went in with my vehicle, they re-scheduled it and made sure it was corrected. The staff in service wa The problem I had was not fixed the first time I went in with my vehicle, they re-scheduled it and made sure it was corrected. The staff in service was by far from drop off thru pick up some of the best people I have ever dealt with., Metro Ford has put together one of the best teams at any dealership I have ever dealt with. Thank you, for making my experience totally hassle-free. More
by RRAY3
Employees Worked With
Troy Hanlon
