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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 18, 2018
I should never have left! The Metro Ford Service Department is equipped to handle all service needs. Troy Hanlon professionally assessed my needs, communicated with me to assur The Metro Ford Service Department is equipped to handle all service needs. Troy Hanlon professionally assessed my needs, communicated with me to assure that everything I wanted was done and assigned the work to one highly skilled technician. More
by THAD10952
Verified CustomerEmployees Worked With
Eric Pasko, Troy Hanlon
August 15, 2018
everything was very good my service was very good, the service writer was very efficient, very pleasant and personable, the technician was very fast and also very efficient, my service was very good, the service writer was very efficient, very pleasant and personable, the technician was very fast and also very efficient, also my car was clean. More
by CARPARTS724
Employees Worked With
Michelle Hamel, Troy Hanlon
August 15, 2018
They understood my needs and did what I want them to do I gave them the reading that I did because every time I go there I feel that I've had positive feedback and was greeted in Friendly matter and any que I gave them the reading that I did because every time I go there I feel that I've had positive feedback and was greeted in Friendly matter and any questions I had to ask they did get answered in a nice professional way More
by SEAN3825.SF
Employees Worked With
Arthur Denton, Troy Hanlon
August 14, 2018
Overall good experience They were flexible and overall accommodating to my expectations. Joe C was great and I felt he was honest and genuine throughout the entire process. T They were flexible and overall accommodating to my expectations. Joe C was great and I felt he was honest and genuine throughout the entire process. The whole team knew I was in a time crunch and did all they could to get me on my way. More
by Dolfan621
Employees Worked With
Joe Camuglia, Bill Marincic
August 14, 2018
Great service and care. Cary, from the body shop, kept me informed about the progress of my car and took care of any detail changes my insurance company needed to know about. Cary, from the body shop, kept me informed about the progress of my car and took care of any detail changes my insurance company needed to know about. I felt as though the service was great. More
by JORSINO
Employees Worked With
Gary Askew, Cary Peek
August 13, 2018
First oil change, etc. since purchasing my new Ford Focus Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me abo Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me about what upcoming services should be done in the future. More
by LALBEE
Employees Worked With
Bill sold me the car. Don't know who serviced it., Bill Marincic
August 13, 2018
Didn’t leave with a great experience Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the pa Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the paint didn’t match. I expect they should have realized this after the paint dried so I shouldn’t have been inconvenienced expecting my car to be done. Maybe they were hoping I didn’t notice? They kept it a few more days and the paint looked better. I hadn’t noticed a couple places where the bumped wasn’t completely pushed together sand my boyfriend noticed where the bumper and grill weren’t snapped together. More
by MMARTEL5
Employees Worked With
I don’t remember the names of the guys in the Collision Center.
August 13, 2018
Fairly good, I like the 3.5 ego boost engine!! They need to update there on line inventory. They didn't know what they had in stock for trucks. Sales man can't sell what they don't know they have. They need to update there on line inventory. They didn't know what they had in stock for trucks. Sales man can't sell what they don't know they have. Everything else went pretty good. I just seen on TV they are giving 0% interest for 60 months that hurts. More
by RICHARDGAUDETTE10
Employees Worked With
Rob Dariano, JT Tibbits, Joe Shanks, Dan Ketchum
August 13, 2018
stress free visit as usual professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is l professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is lucky to have such an employee representing your business he deserves an award. Hats off to the sales and service team (Joe Riscica )was the salesmen who sold my wife and myself two 2016 150's very pleasant person More
by RTYMCHYN
Employees Worked With
Joe Riscica not listed was exceptional and knowlegeable sold us two 2016 150's, Michelle Hamel, Joe Shanks, Bill Marincic, Jay Ostrander
August 13, 2018
great experence buying a new F250! I had a great experience with Kevin Ruscio and Michelle Hamel buying a new F250 and trading in my 5-year old F150. I bought and had the F150 serviced I had a great experience with Kevin Ruscio and Michelle Hamel buying a new F250 and trading in my 5-year old F150. I bought and had the F150 serviced at Metro Ford, and have had a great service. More
by chris
Employees Worked With
Michelle Hamel, Kevin Ruscio, Sara Wynne
