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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 01, 2018
Purchase of new car and service of existing car Amazing job and very easy to work with. Wonderful people. Will continue to work with them for many years to come. Joe and Bill were phenomenal! Amazing job and very easy to work with. Wonderful people. Will continue to work with them for many years to come. Joe and Bill were phenomenal! More
by rachaels0407
Verified CustomerEmployees Worked With
Victoria McLaughlin, Joe Shanks, Bill Marincic
August 01, 2018
Metro Ford is one the best car dealer ship. Sharing ratings. My relationship with Metro Ford goes back over twenty years.It's been a blessing to be a Ford custermer for years. Thanks for your great service to co My relationship with Metro Ford goes back over twenty years.It's been a blessing to be a Ford custermer for years. Thanks for your great service to community. More
by MMITC10705
Employees Worked With
JT Tibbits, Troy Hanlon, Jay Ostrander
August 01, 2018
All staff are the BEST We couldn't ask for a better sales and service experience. Company and staff did everything we requested. So far we love our new Ford Escape We couldn't ask for a better sales and service experience. Company and staff did everything we requested. So far we love our new Ford Escape More
by CLAWPAWPET44
Employees Worked With
Dave Dariano, JJ Salerno
August 01, 2018
Great experience I did a lot of online research before going in to Metro Ford to look at a used vehicle. They are about an hour and a half from where I live, and I se I did a lot of online research before going in to Metro Ford to look at a used vehicle. They are about an hour and a half from where I live, and I set up an appointment online with Sara who got back to me quickly. I was helped by Jenn Gifford in sales when I arrived, who was easy to talk to, no pressure, and if she didn't know the answer to one of my questions she found someone who did and was very responsive. There were three small dents on the left side that their body department took care of before I picked up the vehicle, and the pick-up process was seamless. I did have a hard time getting ahold of the financial person, who was supposed to check interest rates and call me back. After leaving her numerous voicemails with no response I finally got ahold of her on her cell. I ended up financing through my bank as it was a better rate, more direct, and less hassle. Overall I love the vehicle, it was competitively priced considering mileage and that it is certified used (much better than what was offered at the dealerships local to my area), and Jenn made the experience super easy and fun! Worth the drive to buy a car at Metro Ford. More
by karatemickey
Employees Worked With
Michelle Hamel, Jennifer Gifford, Sara Wynne
July 31, 2018
MY new Car Told them what I was looking and when I went in the car was right their for me to try. Thank You Amanda and the rest of the team. I love my new Car Told them what I was looking and when I went in the car was right their for me to try. Thank You Amanda and the rest of the team. I love my new Car More
by LBONK0524
Employees Worked With
Troy Hanlon, Jay Ostrander, Amanda Blount
July 30, 2018
Oil change on my 2017 F350 diesel Great job by a great company in an out within an hour. Always have had great service at this establishment. I have been going there since 1987 Great job by a great company in an out within an hour. Always have had great service at this establishment. I have been going there since 1987 More
by rpandori
Employees Worked With
Rob Dariano, Michelle Hamel, William Thorpe, Gerry Dariano, Jay Ostrander, Gary Askew, Cary Peek
July 30, 2018
Deal was Quick Car was Ready This was my second time a Metro - 7 years ago I could no make a deal so I went to Orange Ford and with a little bantering they made the deal Metro wou This was my second time a Metro - 7 years ago I could no make a deal so I went to Orange Ford and with a little bantering they made the deal Metro wouldn't. This time was different - I stopped by on a hunch - my new vehicle was right in front of the showroom doors. 5 minutes to look at - 5 minutes to test drive - 5 minutes to make the deal. Can't get any better than that - Thank you Metro More
by WHUGHES4
Employees Worked With
Dan Ketchum, Bill Marincic
July 30, 2018
Courteous service The dealer has always treated me well . They are courteous and perform good service on my vehicles. I was treated well when purchasing a new vehicles The dealer has always treated me well . They are courteous and perform good service on my vehicles. I was treated well when purchasing a new vehicles at all times. More
by NYOLDFARM
Employees Worked With
JT Tibbits, Nicole Bellanger, Troy Hanlon, Don Eden, Jay Ostrander
July 29, 2018
Needed parts replaced and diagnosis oil pressure light Price for work completed was good. Knowledge that Don had of issues at hand were professionally handled. Don was friendly and helpful during my visit. Price for work completed was good. Knowledge that Don had of issues at hand were professionally handled. Don was friendly and helpful during my visit. More
by RMYRPY1989
Employees Worked With
Don Eden
July 27, 2018
Goodbye Silverado. Hello F150! Was about to pull out the checkbook on a new Silverado but wanted to check the 2018 F150 first "just to make sure". Wow. Silverado was nice, but the Was about to pull out the checkbook on a new Silverado but wanted to check the 2018 F150 first "just to make sure". Wow. Silverado was nice, but the F150 is too, and so much more advanced! The ecoboost 2.7 is a powerhouse and very quick. Kevin at Metro Ford negotiated a deal I could not refuse. I loved my 2005 Silverado for 13 years but the upstate NY rust was killing it. I am hoping the aluminum F150 will fare better. More
by AUGER77
Employees Worked With
Kevin Ruscio
