Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
July 22, 2018
Troy was great as usual Great exoerience as usual. Troy communicated very well the recall issue and had my vehicle back to standard within the day. Service staff did a very g Great exoerience as usual. Troy communicated very well the recall issue and had my vehicle back to standard within the day. Service staff did a very good job More
by josh.marks22
Verified CustomerEmployees Worked With
Troy Hanlon
July 22, 2018
Spark Plugs All requested work was done as requested (spark plugs 100K and fuel filter replacement). I had a scheduled appointment and waited while my vehicle was All requested work was done as requested (spark plugs 100K and fuel filter replacement). I had a scheduled appointment and waited while my vehicle was serviced. More
by favittany
Employees Worked With
Troy Hanlon
July 22, 2018
Oil change I was there only for an oil change and it took almost 2 hrs, too long in my opinion especially since I had an appointment I was there only for an oil change and it took almost 2 hrs, too long in my opinion especially since I had an appointment More
by kwager1
Employees Worked With
Don Eden
July 21, 2018
Excellent service I brought my truck in for body work after an accident, and as usual, the results were fantastic. Great communication with me and the insurance company I brought my truck in for body work after an accident, and as usual, the results were fantastic. Great communication with me and the insurance company More
by JSLEFTY33
Employees Worked With
Gary Askew
July 20, 2018
Service Called me by name, reps were professional and well dressed. Came in before my appointment and still took me right away. I don't have my paperwork in f Called me by name, reps were professional and well dressed. Came in before my appointment and still took me right away. I don't have my paperwork in front of me so I can't tell you the reps name. More
by SQUADERE
Employees Worked With
Troy Hanlon, Gerry Dariano, Roger Gordon, Don Eden, Jay Ostrander, Rob Hitchcock
July 19, 2018
COMPLETE SATISFACTION! Metro Ford, Schenectady has provided total TRUST, COMPLETE SERVICE & COMMITMENT with ABSOLUTE SATISFACTION for 33 yrs.! whether purchase or lease, Metro Ford, Schenectady has provided total TRUST, COMPLETE SERVICE & COMMITMENT with ABSOLUTE SATISFACTION for 33 yrs.! whether purchase or lease, the EASE & COMFORT of new car ownership is second to none ! ALL paperwork is FULLY PREPARED & EXPLAINED ! as easy as buying the Sun. paper, for a new vehicle that is TOTALLY SATISFYING & COMFORTABLY AFFORDABLE Metro Ford, Schdy is YOUR CHOICE ! More
by Desmond2187
Employees Worked With
Michele & Nick, JT Tibbits, Kevin Ruscio
July 19, 2018
Good respectful people I purchased a new vehicle at Metro Ford had I a good expierence. I would recommend asking for Nicole. She was very helpful and respectful. I purchased a new vehicle at Metro Ford had I a good expierence. I would recommend asking for Nicole. She was very helpful and respectful. More
by JCATALANO4240
Employees Worked With
Rob Dariano, Nicole Bellanger, Bill Marincic
July 18, 2018
New tires I called and explained that I needed 4 new tires, they got me in the next day, and were ready and waiting for me. Finished in time promised, and bette I called and explained that I needed 4 new tires, they got me in the next day, and were ready and waiting for me. Finished in time promised, and better price by $200 than the 3 other shops I called. More
by JSCANLAN1
Employees Worked With
Troy Hanlon, Jay Ostrander
July 18, 2018
Inspection I appreciate Metro Ford"s commitment to quality. The service is done well and staff is always professional.. I was surprised to find out that service I appreciate Metro Ford"s commitment to quality. The service is done well and staff is always professional.. I was surprised to find out that service staff do not start until.8. I made a 730 apptl for an inspection assuming I could wait until it was finished so I could drive too work. They did give me a very timely ride to work which I appreciated, but I still had to find a ride bsck. More
by WEMAJH
Employees Worked With
Gerry Dariano
July 18, 2018
Great Customer Service Thanks to Vince and J.T. I had a wonderfully smooth sales experience. I never felt pressured. From beginning to end they walked me through the process Thanks to Vince and J.T. I had a wonderfully smooth sales experience. I never felt pressured. From beginning to end they walked me through the process. Even assisting me with cleaning out my old automobile. More
by mdrs2333
Employees Worked With
JT Tibbits, Nicole Bellanger, Vince Smeaton
