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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 16, 2018
State Inspection I love being able to drive in, leave my Escape and get a ride to work when I have service or even just state inspection to be done. No sitting aroun I love being able to drive in, leave my Escape and get a ride to work when I have service or even just state inspection to be done. No sitting around waiting. Just drop and go. I barely had time to make a cup of coffee before the driver was ready to take me to work. Oh, and the coffee is excellent. too! More
by pjmedia
Verified CustomerEmployees Worked With
Jay Ostrander
July 16, 2018
2018 Ford escape se Very friendly staff. Sales person (Kevin) explained me all the relevant things. He offered me best possible price. Management is very good. They liste Very friendly staff. Sales person (Kevin) explained me all the relevant things. He offered me best possible price. Management is very good. They listen your concerns and try to help in every possible manner. More
by Yash
Employees Worked With
Dave Carach, Dave Dariano, Michelle Hamel, Kevin Ruscio
July 16, 2018
Great time Great time. Would come again. Very nice people. Very good price. Very happy. Even after I bought the truck the service is great. Made the experience s Great time. Would come again. Very nice people. Very good price. Very happy. Even after I bought the truck the service is great. Made the experience so pleasant More
by aldaslopez
Employees Worked With
Bill Marincic, Jennifer Gifford
July 16, 2018
Great Experience! We were in between the Lincoln Nagivator, the Ford Explorer and the Ford Expedition when we walked into the Metro Ford showroom. Nicole quickly went t We were in between the Lincoln Nagivator, the Ford Explorer and the Ford Expedition when we walked into the Metro Ford showroom. Nicole quickly went through the 2 Ford products with us, we drove both and quickly decided on the Ford SUV’s. She ran the numbers on both and decided to lease the Explorer for 3 years. I’ve had the car for about 10 days and couldn’t be happier with it! More
by KMTOZZI
Employees Worked With
Dave Dariano, JT Tibbits, Nicole Bellanger
July 16, 2018
My RV is fixed. Thanks to great service What I thought would be an easy fix for a noise of a loose belt in my engine turned into so much more but Thanks to the great service my RV is all set What I thought would be an easy fix for a noise of a loose belt in my engine turned into so much more but Thanks to the great service my RV is all set to camp again! Because my RV is so old (1989) they no longer made the part needed, after Metro searches junk yards with no luck they found a place in CA to rebuild my part. They handled all the back and forth and got my RV up and running for my summer enjoyment. Gerry kept in great contact to keep me informed! More
by JSTANG
Employees Worked With
Gerry Dariano
July 15, 2018
Key issue They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. B They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. But noone reminded me about tge key so i wasted 2 hrs on the hottest day of the year.. my fault the phone wasnt on but they shoukd remind customers about the key...but i still like the dealership More
by luciern
Employees Worked With
Bill Thorpe, Jay Ostrander
July 15, 2018
replace decal I identified a decal falling off vehicle that had previous work completed. They immediately worked on issue without question. A new decal was requir I identified a decal falling off vehicle that had previous work completed. They immediately worked on issue without question. A new decal was required and ordered. I brought the vehicle in the next day and the immediately buffed the area and installed the new decal. Excellent service! More
by RSHAW3
Employees Worked With
Gary Askew, Cary Peek
July 15, 2018
disappointed & frustrated Went in for a oil change on 7-3-18 @ 830-900, was told I was due for a 30,000 mi svc. But they were way too busy and would be 4-5 hr wait. Was asked i Went in for a oil change on 7-3-18 @ 830-900, was told I was due for a 30,000 mi svc. But they were way too busy and would be 4-5 hr wait. Was asked if I could come back @ 1-130, there schedule was clear and would be no problem. So, I came back again at 100, thinking maybe an hour wait. Nope, 3.5 hrs later, my car was done, or so i thought. I drove home and noticed something hanging from the under the car in the front. I crawled under and the cover to my oil filter was not screwed in and was hanging by 1 screw. So I unscrewed it . Same day, went to use my windshield wiper fluid and nothing would come out. Funny how it worked fine before I dropped my car off. So I called Metro Ford on 7-5-18 and told Dan in Service what happened, he's told me I could bring it in at 9am. Ok, here we go again, I show up at 9, gave Dan the part that wasn't screwed in and told him about the wiper fluid not working. He told me they were very busy and would be a long wait. So I was not happy and asked for a ride home. The courier drove my home by 10. I got a call from Dan at 1015 telling me my car was ready.......really !! This is not the first time I have had poor experiences with Metro Ford. I am very disappointed and frustrated with the whole service department . I am looking elsewhere to get my car serviced. More
by TRACYK0
Employees Worked With
Don Eden
July 12, 2018
Fast and Efficient Refreshing to be treated with respect and honesty. Found the Ford Edge SEL AWD with the exact options we needed. Drove it off the lot on the same day Refreshing to be treated with respect and honesty. Found the Ford Edge SEL AWD with the exact options we needed. Drove it off the lot on the same day. More
by MANGOSRL
Employees Worked With
Victoria McLaughlin, Joe Camuglia, Bill Marincic
July 11, 2018
Maintenance Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of t Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of tire we wanted. More
by IMMEEGA
Employees Worked With
Don Eden
