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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
June 24, 2018
Great Experience Kevin and the staff at Metro Ford were great to work with. Got a great deal on a new 2018 Mustang, and a fair price for my trade. Would recommend them Kevin and the staff at Metro Ford were great to work with. Got a great deal on a new 2018 Mustang, and a fair price for my trade. Would recommend them to anyone. I look forward to dealing with them in the future. More
by DCHRIST002
Verified CustomerEmployees Worked With
Kevin Ruscio
June 24, 2018
Easy, straightforward and effective. I scheduled my service appointment online and, when I arrived, Metro Ford was fully prepared to take care of what I needed to service my 2016 Ford Fus I scheduled my service appointment online and, when I arrived, Metro Ford was fully prepared to take care of what I needed to service my 2016 Ford Fusion leased vehicle. Within 90 minutes they completed everything I needed and I was 'good to go;! More
by GGR129
Employees Worked With
Jay Ostrander
June 24, 2018
Quick and efficient I made an appointment for a State Inspection and was in and out in under an hour. They had to replace a fuse in order to even get started so extra tim I made an appointment for a State Inspection and was in and out in under an hour. They had to replace a fuse in order to even get started so extra time was needed to diagnose that issue first. More
by DAVE2BOYS
Employees Worked With
Rob Hitchcock
June 23, 2018
Buying used After looking at all the smaller dealers, I found what I was looking for at Metro Ford. Their Sales staff was fantastic, even with my not so enthusias After looking at all the smaller dealers, I found what I was looking for at Metro Ford. Their Sales staff was fantastic, even with my not so enthusiastic attitude from my past experiences with dealers. My sales person was low key, no pressure (J.J. Salerno) and did what was necessary to make me a good deal. His Sales manager ( Victoria) was the most upbeat, energetic attitude at the dealer. She really brightened my day and made my experience there even better. The finance department was also AAAA+++. Michelle had a can do attitude and made my purchase/finance easy ( even with my poor credit). Follow up was great, when I had a question I just called and they answered every time. No run around or waiting for some other "manager" for approval or an answer. I will be back to Metro Ford for my next vehicle. See you in a few years. More
by DSBINGHAM
Employees Worked With
Dale and Dan in collision center , Victoria McLaughlin, Michelle Hamel, JJ Salerno, Gary Askew
June 23, 2018
Collision Center Prompt, efficient, courteous. Quality work besides! Kept me updated on status of work and notified me when additional, "hidden" damage was located Prompt, efficient, courteous. Quality work besides! Kept me updated on status of work and notified me when additional, "hidden" damage was located. Great all around! More
by StockadeCustomer
Employees Worked With
Gary Askew, Cary Peek
June 22, 2018
Purchase and tire repair Great job. We are happy with our car. They gave us great value on the trade in. They gave us a really great deal. All that we dealt with were very Great job. We are happy with our car. They gave us great value on the trade in. They gave us a really great deal. All that we dealt with were very professional. When we had a flat tire the roadside service was great. Service center was very helpful More
by BETHANNVANBUR
Employees Worked With
Dave Carach, Michelle Hamel
June 22, 2018
Service review I thought the service was good, but the wait time, even with an appointment could be a tad shorter. I waited almost 2.5 hours for a maintenance check I thought the service was good, but the wait time, even with an appointment could be a tad shorter. I waited almost 2.5 hours for a maintenance check up. m More
by RMER38
Employees Worked With
Anthony DeFabio, Jay Ostrander
June 20, 2018
Check engine light on a Saturday My check engine light came on. I scheduled an appt online. When I arrived the service manager said that had I made appt by phone he would have recom My check engine light came on. I scheduled an appt online. When I arrived the service manager said that had I made appt by phone he would have recommended against a Saturday since they are on a skeleton crew. I had time so I waited it out (walked up to Lowes to kill some time. My woman that sold me the truck stopped over to chat) The tech found the cause of the problem with the o2 sensor and fixed it for me. There was only one mechanic working but he was the right one!! More
by FRANK.DELLAPOSTA
Employees Worked With
Nicole Bellanger, Troy Hanlon
June 20, 2018
Fantastic The quick express was fabulous. Although good year that delivered the tires held up my service. Meaning I was there longer than needed to get. That's The quick express was fabulous. Although good year that delivered the tires held up my service. Meaning I was there longer than needed to get. That's Goodyear's fault. More
by SENSUALPASSION04
Employees Worked With
Matt
June 18, 2018
Smooth transaction in every way! Our experience was exceptional. We received so much courtesy and attention- a rarity in many dealerships. We were never rushed or interrupted, and Dan Our experience was exceptional. We received so much courtesy and attention- a rarity in many dealerships. We were never rushed or interrupted, and Dan Ketchum knew absolutely everything about our car which was so helpful. We also received it earlier than promised so that was great too! More
by ASH
Employees Worked With
Michelle Hamel, Dan Ketchum
