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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 12, 2024
Jay Ostrander and the team at Metro Ford are amazing. Moving from Southern CA I didn’t think the service department would be anything close to what it was back there but they have met my expectations an Moving from Southern CA I didn’t think the service department would be anything close to what it was back there but they have met my expectations and surpassed them. Thank you Metro Ford. More
by Markdevenpeck
Verified CustomerEmployees Worked With
Jay Ostrander
January 11, 2024
Everything went very well. They diagnosed the problem and got a lot of work done in two days. The car is working very well now. Everyone was very pleasant to deal with. They diagnosed the problem and got a lot of work done in two days. The car is working very well now. Everyone was very pleasant to deal with. More
by Zls02_22437
Employees Worked With
Donald
January 11, 2024
When I am told we have a 1:00 p. m. appointment I expect the work to be done at 1:00 p.m. It was a simple task, yet we were told to leave the car. m. appointment I expect the work to be done at 1:00 p.m. It was a simple task, yet we were told to leave the car. More
by TRACHLAW
Employees Worked With
Jay Ostrander
January 10, 2024
No xx in negotiations with AJ the salesman. I got my price for my trade and happy with the Bronco so far. There is a problem with the points I was to acquire. A J set up my account and when I w I got my price for my trade and happy with the Bronco so far. There is a problem with the points I was to acquire. A J set up my account and when I went to use them to buy accessories they weren't there. I contacted Ford not once but twice and was told I was past the two months sign up window. The operators contacted upper management who reviewed and denied my points. There's more to the situation. More
by junkdealer666
Employees Worked With
AJ
January 06, 2024
Jake was phenomenal during the sales process. He was very respectful to myself, father, and girlfriend. I couldn't have been more happy when purchasing my vehicle. He was very respectful to myself, father, and girlfriend. I couldn't have been more happy when purchasing my vehicle. More
by brandonlucchese
Employees Worked With
Jake, Bill Marincic
