
Metro Ford
Schenectady, NY
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3 I was expecting the dealership to be open to using my warranty for my vehicle Instead they used verbiage regarding my side mirror that unfortunately gave the wrong impression as to how the damage caused warranty for my vehicle Instead they used verbiage regarding my side mirror that unfortunately gave the wrong impression as to how the damage caused Therefore leaving the warranty company open to not paying the claim on the car. More
Buying from this dealership was very difficult. The sales staff was not responsive and it always took a couple of days to get a response. Paperwork was signed and returned, but unfortunately it w The sales staff was not responsive and it always took a couple of days to get a response. Paperwork was signed and returned, but unfortunately it was not correct. The dealership did issued a refund. The delivery was a disaster. It took a few days to get he truck delivered, and the vehicle was damage during the delivery that caused multiple hours of extra time for our mechanics to deal with. More
I had new tires installed at Metro Ford. After installation, I felt a pretty bad vibration from the rear end. I returned to the dealer and they confirmed my complaints after a test drive, After installation, I felt a pretty bad vibration from the rear end. I returned to the dealer and they confirmed my complaints after a test drive, and then roadforce balanced the suspect tires which fixed the problem completely. Thanks again! More
Excellent service all around. There were no sales tactics or pressure to purchase. Rather, Metro staff took their time to listen to my needs and helped make an informed decision There were no sales tactics or pressure to purchase. Rather, Metro staff took their time to listen to my needs and helped make an informed decision that was best for me and my family. More
Anthony DeFabio and Dave Dariano were wonderful to work with. The entire process was efficient and enjoyable. Love the new Ford and would buy from Metro Ford again! with. The entire process was efficient and enjoyable. Love the new Ford and would buy from Metro Ford again! More