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Metro Ford

Schenectady, NY

4.5
5,073 Reviews

3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

October 26, 2023

Always courteous and go out of their way to help and resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! More

by TRAMOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach, Troy Hanlon
October 25, 2023

Friendly, knowlegeable people. Always willing to talk with you about your needs and give recommendations More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
October 24, 2023

The service was quick. My vehicle was done in a timely manner and the staff was super friendly and helpful! More

by STEFFRALSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
October 22, 2023

I enjoyed working with the people at metro ford. They were always kind and respectful. The only problem was the updates. I had to wait 13 months for my ford, and the only real updates came when I ca More

by robertnypng
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan Cole
October 21, 2023

A painless experience. Dan Cole was a pleasure to work with as my salesman. Found my vehicle at a very reasonable price. More

by John G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Cole 5 star, JT Tibbits
October 21, 2023

After waiting a month for my appointment. I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate o More

by LLMOM10
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with multiple men
October 21, 2023

I worked with both Nicole and Bob and both were attentive, Bob was timely with responses and called or texted outside of normal hours. More

by shortcake2204
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob 5 Stars , JT Tibbits, Nicole Bellanger
October 21, 2023

Not a bad place to get vehicles worked on, but 2. 5 hours for an oil change and tire rotation is excessive for time, especially when I had made an appointment to begin with. Will continue to go there More

by GETSMART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander
October 19, 2023

Professionalism, confident, efficient, reliable - Troy Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick ser More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hearley, Troy Hanlon
October 17, 2023

Service was done as expected in the time it was promised. Communication was excellent while I waited for the vehicle. More

by FTRIPPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
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