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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
August 17, 2023
Metro Ford got me in for service so quick! I didn’t have to wait weeks, they had me in and out didn’t have to wait all day! Professional and courteous. I didn’t have to wait weeks, they had me in and out didn’t have to wait all day! Professional and courteous. More
by Caresse927
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
August 17, 2023
Very professional & polite. Showroom & waiting area we’re clean and organized. Oil change & tire rotation we’re preformed in under an hour. Showroom & waiting area we’re clean and organized. Oil change & tire rotation we’re preformed in under an hour. More
by carol.pinkans
Employees Worked With
Troy Hanlon, Jay Ostrander
August 16, 2023
Worst experience with a lemon. Returned the car, my loaner was taken away with me being told that a check would be overnighted to pay off my loan upon completion of the paperwork. Returned the car, my loaner was taken away with me being told that a check would be overnighted to pay off my loan upon completion of the paperwork. A week later I am still waiting which has left me without a car since and no compensation for finding a way to and from work, and missing work to not have a car. More
by D.knutti1
Employees Worked With
Rob sales man was great. The rest was a nightmare other than getting a loaner until it was taken by the comptroller.
August 16, 2023
Great service and sales teams! Courteous, friendly and knowledgeable. Will tell our friends and family. Courteous, friendly and knowledgeable. Will tell our friends and family. More
by HALTAX2014
Employees Worked With
Dan Ketchum, Bill Marincic, Troy Hanlon, Bill Thorpe, Jay Ostrander, Rob Hitchcock
August 15, 2023
The recent service was done completely. Communication of the service was constant as the service was completed. Thank you, Bruce LaFrano Communication of the service was constant as the service was completed. Thank you, Bruce LaFrano More
by bvlafrano
Employees Worked With
Jonny Dariano, Troy Hanlon
