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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 14, 2023
Not bad. The incessant text messages (believe I’m up to 4 now) about asking for me to answer a survey about my visit are overkill. The incessant text messages (believe I’m up to 4 now) about asking for me to answer a survey about my visit are overkill. More
by lberberich1021
Verified CustomerEmployees Worked With
No idea
August 14, 2023
My truck was there for a week and 1/2 no one even looked at it until I complained then was told over $3200. Made me pay $162.. . I guess because I couldn’t afford $3200 they played games and wouldn’t realiz at it until I complained then was told over $3200. Made me pay $162.. . I guess because I couldn’t afford $3200 they played games and wouldn’t realize my truck until 3 different tow trucks received permission to tow on 3 different days ..cost me another $100 on Uber to Dr appt and many many days walking in storms for the bus finally got it somewhere else was told $1500 More
by theresa716
Employees Worked With
Not sure talked to everyone that answered the phone in service
August 12, 2023
Everyone had smiles-on their faces . The price of repairs were very competitive. Excellent service. The price of repairs were very competitive. Excellent service. More
by JUNK1Y63
Employees Worked With
Tim Hilton, Jonny Dariano, Troy Hanlon, Gerry Dariano, Jay Ostrander, Rob Hitchcock
August 12, 2023
Consistent quality service. Why go elsewhere? I've found happiness outside of the "big Albany dealers". Keep up the good work Metro! Why go elsewhere? I've found happiness outside of the "big Albany dealers". Keep up the good work Metro! More
by Tgmiller
Employees Worked With
Troy Hanlon
August 12, 2023
Made appt online when I dropped the car off they had none for the issues recorded from along the reservation. Still waiting on my receipt and some issues were never fixed. for the issues recorded from along the reservation. Still waiting on my receipt and some issues were never fixed. More
by lmcd1117
Employees Worked With
Something with a A
