Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Contact Dealership

3601 State St.

Schenectady, NY

12304

Directions

By Type

Showing 5,073 reviews

August 09, 2023

I showed for a scheduled appointment only to learn that the part - a trailer brake controller- had already been installed in another vehicle.( really? Only one controller in inventory??) . Two wasted hours More

by GJHALLOCK
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don and Dan - both courteous
Report | Print
August 09, 2023

We were treated awesome and we ended up getting exactly what we wanted!! Darlene was great More

by Lmclem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
Report | Print
August 09, 2023

The lack of quality customer service that was provided to me.I had to contact the service department to check on the status of my vehicle three times. My vehicle was kept over night. More

by Lalteach73
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hitchcock
Report | Print
August 09, 2023

Excellent customer service with very knowledgeable staff! Highly recommend Metro Ford for all of your service needs. More

by T_HANLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
Report | Print
August 05, 2023

Had a great experience. Everyone was very polite and helpful. As well as very knowledgeable. More

by WILLBABARCZY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Dariano, JT Tibbits, Jonny Dariano
Report | Print
August 05, 2023

Excellent service, friendly caring people. Calls are answered by polite and friendly people . Courtesy ride home with friendly driver in extremely clean vehicle was greatly appreciated. Ford More

by hem032010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nice driver, Rob Hitchcock
Report | Print
August 05, 2023

I did not feel like a customer, I felt like I was a nuisance. I ordered a door handle which I never got. I was told it was going to be ordered. If I had a funny feeling it was not going to be and my fe More

by Aesdana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember who I worked with but this is not to point blame at anyone. It just to let you know you have a flaw in your system. , Troy Hanlon, Jay Ostrander, Rob Hitchcock
Report | Print
August 05, 2023

Metro Ford is the best place to get any service done. . kind curious and efficient More

by GLASTETTERISABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
Report | Print
August 04, 2023

Fast, trustworthy service. Will continue to use metro and AJ Denton. Sales process was smooth. More

by JESSPHILLIPS29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Denton
Report | Print
August 04, 2023

Service was the best. Friendly, efficient and best value. This will be our go to dealership when in NY. Ray Jackson is the best! More

by swahrlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Jackson
Report | Print
1
...
72
73
74
...
508