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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 04, 2023
Disappointed in extended warranty not covering a taillight that was leaking no crack’s obviously manufactured defect taillight that was leaking no crack’s obviously manufactured defect More
by NAPLES128
Verified CustomerEmployees Worked With
Worked with Rob wish he or whoever fought harder with the warranty department
August 04, 2023
Patient, fast and efficient. I suffered a ding in a grocery store lot. I filed my insurance claim and made an appointment with Metro Ford prior to leaving for vacation. They assu I suffered a ding in a grocery store lot. I filed my insurance claim and made an appointment with Metro Ford prior to leaving for vacation. They assured me it would be done in time. To my delight it was. More
by DLEIGH813
Employees Worked With
Gary Askew, Cary Peek
August 04, 2023
Service seem to be all right and everything went all right but one problem that I had is that the air pressure gauge light on right side front was down right but one problem that I had is that the air pressure gauge light on right side front was down More
by Cooke
Employees Worked With
Troy Hanlon, Jay Ostrander
August 02, 2023
After 5 years and trolling 12+ Dealerships for my Wildtrak, A.J. took my deposit for my build. Kept in touch on personal cell as well. Every dealership would call me back trying to pawn off a used Br Wildtrak, A.J. took my deposit for my build. Kept in touch on personal cell as well. Every dealership would call me back trying to pawn off a used Bronco with $15K mark-up. Never the one I wanted. He was knowledgeable and set the expectations on my build.. 5 months later I got the call... "It's here!" Let me remind you I have been on the list for 4 years at other dealerships. (YES BEFORE THEY WERE OUT) 2 hour ride from my house and WORTH IT! The rest of the team got her wrapped up and to me faster than my financing. METRO & A.J. I will be back! More
by VIC9
Employees Worked With
A.J. Denton
August 01, 2023
My car buying experience at Metro Ford was a positive one. We were able to work out a fair deal and the process took less time than I anticipated. one. We were able to work out a fair deal and the process took less time than I anticipated. More
by kmead0
Employees Worked With
Dan Cole
