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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

July 27, 2023

Very friendly and informative staff. Always willing to help. Showroom clean. Not pushy. Some mor knowledgeable than others. More

by Barb12a
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Recommend Dealer
Yes
Employees Worked With
Bob Ruzzo
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July 27, 2023

Absolutely the best dealership I have ever dealt with. They didn’t pressure me in anyway just answered my questions and gave me the details of the car and the lease. Would highly recommend my friend and f More

by sdw67
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Marincic, Jonny Dariano
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July 27, 2023

Poor 7 am appointment and didn’t even look at my truck at 3 pm More

by MSCHROM2
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Recommend Dealer
No
Employees Worked With
Jay Ostrander
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July 27, 2023

They were very accommodating and helpful with absolutely everything. My car was back on the road and fixed in no time. Much thanks More

by jillianballard7
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Recommend Dealer
Yes
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
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July 25, 2023

Extremely easy process start to finish. Professional and courteous staff and very attentive. Have never experienced a transaction this smooth. More

by Jmf1014
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Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
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Jul 25, 2023 -

Jmf1014 responded

Unbelievable service

July 25, 2023

Worst customer service a person could ask for, had my car for 6 days, never called me once, gave car back exactly as I brought it in yet they claimed to have fixed it…they don’t like people who have a little More

by Michael
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Recommend Dealer
No
Employees Worked With
Aiden, Troy Hanlon
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July 24, 2023

Very pleasant and professional to deal with. Everything came out perfectly ain't the time frame promised. Very happy. More

by toc423
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Recommend Dealer
Yes
Employees Worked With
Tyler Senecal, Gary Askew
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July 24, 2023

I think they do a great job and are honest. I once brought my car in to have the battery and charging system checked. After at least an hour of testing- after little to no waiting for it to be More

by dadersh
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Recommend Dealer
Yes
Employees Worked With
Joe Camuglia, Nicole Bellanger, Anthony DeFabio, Troy Hanlon, Jay Ostrander, Jennifer Gifford, Rob Hitchcock
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July 24, 2023

In for service for oil change and tire rotation. Service department person very pleasant and accommodating. Would refer friends and family for services to Metro. More

by VBVV52
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
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July 24, 2023

Not a pleasant place to do business… General manager was kinda rude when we first arrived….not welcoming!! The sales rep was good to Deal with. but unable to negotiate a good deal for us. Will not be doi More

by bagerbo4
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Trade-in Experience
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Recommend Dealer
No
Employees Worked With
Dan Ketchum, Bill Marincic
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