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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

July 01, 2023

My 2016 fusion hybrid lost it's read out of pollution numbers for annual inspection and although I tried to drive the car for 75 miles fast and slow, I had lost the numbers when I had a dead battery an More

by Churchorganist604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eaton was at the write up desk. Give him a raise!!
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July 01, 2023

Our sales person Darlene was really down to earth and easy to talk to. She went out of her way to make this a good experience for us. More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
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June 30, 2023

Never put on hold, always polite and goes into more detail regarding the issue than others. More

by richiechap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
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June 30, 2023

Though the ordering process was a bit cumbersome the delivery process was excellent. Love the truck so far.h More

by tferri
Recommend Dealer
Yes
Employees Worked With
Susie Skuse was excellant, Dan Ketchum, Bill Marincic
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June 30, 2023

Great salesman he knew what he was talking about they wash the car filled it up and we were on our way More

by elk376
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jt
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June 30, 2023

Troy Hanlon is the best Service Manager in the 518 ! Mark was excellent pointing out frame damage and the door handle was repaired promptly. Bill Hearley is an excellent Sales Consultant. More

by TKellyJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hearley, Troy Hanlon
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June 29, 2023

I always go see Donald Eden, because he always knows immediately what’s going on with my vehicles. The guy is a wealth of knowledge, indispensable for any employer. He gave me the full rundown as soon More

by CHUCKPASSARO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donald Eden
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June 29, 2023

Has to be the worst service dealership I have ever been to. The transmission in my F150 went. Covered under warranty. Jay from Metro told me to tow it over there and they will look at it in 2 day. 5 weeks More

by Jay S
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Paul, the service manager. The worst, Jay Ostrander
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Jun 29, 2023 -

Jay S responded

I would give no stars if that was possible.

June 29, 2023

Everything was done to my satisfaction except they should have noticed my window washer fluid was low and filled it up.. Being handicapped I find it troubling buying it and doing it myself. Can I come More

by ldbd1005
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony
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June 29, 2023

My 20 year old Focus needed service. I was written up correctly and kept informed of the process. The car has 190,000 miles and runs like new again, thanks to Metro. All work done correc More

by jongriffin6
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Saccone, Gerry Dariano, Jay Ostrander
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