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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

June 26, 2023

Evaluated vehicle for safety same day as accident. Excellent service and workmanship. Paid attention to details. More

by jmischrn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock, Gary Askew, Cary Peek
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June 25, 2023

I was very satisfied with the work performed. The staff were professional and kept me informed of the status of my vehicle. More

by JEHLINGER1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
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June 24, 2023

Extremely professional and thorough explanations of required work and costs. they Also accommodated my schedule More

by rkovacs469
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
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June 23, 2023

The best service everyone was polite and made my visite to go smoothly thank you Ron in service More

by William
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
Report | Print
June 23, 2023

Everything is done to my satisfaction in timely mannerThank you for taking care of my truck More

by ajcalordino
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
Report | Print
June 23, 2023

Recalled performed, but had an 8 am appointment and told it would be a couple of hours so I got picked up. I called at noon as I did not hear back and was told service advisor out to lunch. I was told they More

by Boater2023
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
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June 23, 2023

The service took too long. Went in for an oil change and inspection. Ended up needing some rod for rear tire. Sat for four hours waiting for them to finish More

by MARLENEJEFFERSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
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June 23, 2023

When I first got truck no one showed me the controls, Don Eadean I believe the time after was very helpful I need to bring truck back again to get door paint fixed. I was wondering why the exact truck is l More

by kvanbramer7
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano
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June 22, 2023

Very helpful with payment options and plans. Body shop did a great job on the few things I had questions on. More

by Harold Alger
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
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June 22, 2023

Nobody picks up the phone most times when u call. ... car came back from having recalls done very little communication of job performed... More

by Probstjennifer419
Workmanship
Recommend Dealer
No
Employees Worked With
Jay Ostrander
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