Metro Ford of Madison

Made buying a car enjoyable The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole proces The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole process. I started online checking dealers inventory and pricing to get a ballpark of what was out there. From there I narrowed my list down to possible options and what I might be interested in test driving. I emailed Metro Ford Of Madison indicating I wanted to test drive a 2013 Volkseagen Jetta they had on their lot. The next morning I was contacted by Doug Vesling of their sales staff to set up a time and day to come in for the test drive. We set a time and date and I went and test drove the car. I explained to Doug where I was in my evaluation process and that I would likely do nothing until after the holidays. Doug said he understood and he applied no pressure or sales tactics to close the deal ASAP. He actually respected my wishes and timelines. I got through Christmas and knew I needed to buy a vehicle sooner than later. I appreciated Doug's attitude, approach and knowledge earlier so I made the decision to go back to Doug and purchase my vehicle. The process and negotiations where rather painleess and I was treated respectfully and professionally by all the other people at Metro Ford as we completed the buying process. At no time was I pressured, rushed or had no questions that went unanswered. At the end of the transaction I could not have been more pleased with how everything went. I will tell everyone I know who may be in the market for a used or new car or truck to ask for Doug at Metro Ford Of Madison. More

quality service! John and Doug were great to work with, answered my questions and any concerns i had. excited that we came to an agreement we could all work with. Ro John and Doug were great to work with, answered my questions and any concerns i had. excited that we came to an agreement we could all work with. Rob Parry was also very helpful. thank you for helping me, and working with me. More

Good buying experience Dealing with Rob Walker was one of the easiest interactions I've ever had to do with a salesperson. I highly recommend everyone to go to him for help. Dealing with Rob Walker was one of the easiest interactions I've ever had to do with a salesperson. I highly recommend everyone to go to him for help. More

Quality service by Andrew abeyta Andrew was great to work with, very patient and answered our questions well. I appreciated his honesty throughout the process and he didn't fit the n Andrew was great to work with, very patient and answered our questions well. I appreciated his honesty throughout the process and he didn't fit the negative stereotype of most of the salesmen I've dealt with previously. More

Wonderful experience Matt and the finance department worked very hard to get me a new vehicle. Everyone there is very knowledgeable and friendly and I will recommend them Matt and the finance department worked very hard to get me a new vehicle. Everyone there is very knowledgeable and friendly and I will recommend them to everyone. More

Matt Kuphal at Metro was great! Matt went over and beyond to help find me a vehicle I liked. We spoke on the phone prior to me coming to the dealership and discussed what I was looki Matt went over and beyond to help find me a vehicle I liked. We spoke on the phone prior to me coming to the dealership and discussed what I was looking for. When I arrived the next day, the car was right out in front and ready to test drive. He was very friendly and did not pressure me at all. He also allowed me to test drive the vehicle to my fiancé’s place of work so he could also look at it. Once I decide it was the vehicle for me, he was very flexible and able to work on thing for me such as finding all weather car mats for the car so they were ready when I picked the car up. He was also very responsive with my multiple calls and emails. The only con was there was a chip in the windshield that could not be filled prior to me picking it up but Matt was able to find me someone that could fill it for cost in a day. I would totally buy a vehicle in the future from him. More

Easy, friendly. No-pressure Doug was a super big help to me and my fiancé in finding our first SUV. He was honest and friendly and we didn’t feel pressured. Overall, it was a gre Doug was a super big help to me and my fiancé in finding our first SUV. He was honest and friendly and we didn’t feel pressured. Overall, it was a great experience. More

Easy and relaxing Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose wa Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose was patient and tried all he could to get truck fixed More

New Car Purchase The transmission went out on my old work vehicle. I needed to replace the car and do it quickly. Nicky was very helpful in getting that done. The transmission went out on my old work vehicle. I needed to replace the car and do it quickly. Nicky was very helpful in getting that done. More

new car Nicky was wonderful to work with, as well as Alex, Andrew and Bob. We surprised ourselves by leasing rather than buying due to Bob's explanation. Nicky was wonderful to work with, as well as Alex, Andrew and Bob. We surprised ourselves by leasing rather than buying due to Bob's explanation. More