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Metro Ford of Madison
Madison, WI
207 Reviews
Located in Madison, WI, Metro Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Metro Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 207 reviews
November 12, 2015
Horrible I wanted to look at a vehicle that was on Ford's lot. I was emailing back and fourth with a salesmen, John, but he wasn't emailing me back to let me I wanted to look at a vehicle that was on Ford's lot. I was emailing back and fourth with a salesmen, John, but he wasn't emailing me back to let me know if the time I asked to meet up with him would work. So I called the store and the receptionist that answered the phone was SO RUDE. She sounded mad and didn't care what I was saying. I simply asked if John was in, I didn't want to be transferred to his phone or talk to him at that time. I just wanted to know if he was there. She acted like she didn't hear my question and just transferred me to his phone. Once I met up with John things seemed to be going okay. But he wasn't excited to make a deal or anything. The only reason I'm so upset about this experience is because I work at Wilde East Towne Honda where customer service is our number one priority. The salesmen are always happy and laughing with their customers. But I guess Honda does it differently compared to Ford because John was so rude. Wouldn't make a conversation with me unless I started it. Once he bashed me about why he didn't think it was a good idea for me to get a vehicle that day, I left. He gave me his card and I threw it away as soon as I could. I will not go back to Metro Ford of Madison for anything ever again. Even if they have a vehicle that I want I will not be able to bring myself to be treated like that. More
by Katelyn82970
Employees Worked With
john bisbee
Helpful September 18, 2015
Negligent service I was charged $613 to replace all 6 spark plugs and 1 coil. This is after the $75 diagnostic fee. While doing to repairs, the mechanic broke something I was charged $613 to replace all 6 spark plugs and 1 coil. This is after the $75 diagnostic fee. While doing to repairs, the mechanic broke something else and I was told that I would be charged another $140 for that! I refused to pay any more, especially for the mechanics' negligent act. I was told it would be 2 days for the part to be delivered and the repairs finished. It was 3 more days. When I did get my vehicle back the cruise control didn't work. It had to be disconnected to get to the plugs but again the mechanic was negligent and didn't reconnect it. When I called about it I was told they may have to charge another $75 diagnostic fee if there was something wrong with it. The story this time is the piece is rusty and may not hold rather than owning up to another mistake. As I left, a salesperson that had overheard my conversation with the service advisor flagged me down to ask if I'd be interested in trading in my vehicle. A free oil change and car wash won't satisfy my anger. I will not be back! More
by Unsatisfied
Employees Worked With
Service Advisor
July 17, 2015
The worst dealership out there The worst experience shopping for a car ever. The salespeople were pushy, disrespectful to my needs, did not provide all the information I inquired, t The worst experience shopping for a car ever. The salespeople were pushy, disrespectful to my needs, did not provide all the information I inquired, tried to get me fill out a financial application just a few minutes after I got there, were not willing to communicate about what I was asking. I wrote a complaint, but never heard an apology from management. This experience turned me away from Ford all together. I will never recommend this dealership to anyone. More
by Ekaterina
Employees Worked With
John Schurman
February 01, 2015
Rude ending to my visit. When we got there at first things were ok. Let me look b4 helping and let me test drive. Did not show me any car fax or history on vehicle. When we got there at first things were ok. Let me look b4 helping and let me test drive. Did not show me any car fax or history on vehicle. More
by Marie
Employees Worked With
July 21, 2014
Excellent experience at Metro Ford Last week experience at Metro Ford -Madison WI, placed this dealer among the best dealers within 300 miles circle. Overall professionalism and persona Last week experience at Metro Ford -Madison WI, placed this dealer among the best dealers within 300 miles circle. Overall professionalism and personal sensitive approach of the Sales Manager (Kevin) as well as Sales Associate (Fred) made us to come back to buy a vehicle. It was very pleasant and very professional treatment during a negotiation phase which is helped to make a decision of buying Ford Focus. It is well recommended place to buy a car for everyone. We need to emphasized that the Sales Associate spent enough time to explain all feature on this car. He demonstrated a lot of knowledge about this vehicle. More
by Zalucki
Employees Worked With
Fred Outhouse, Kevin Cronk
June 30, 2014
good service and did not feel the pressure of the sale.. good service and experience when purchased my 2014 Escape Titanium. glad they recommended this trim package, too bad I did not listen to them on bigg good service and experience when purchased my 2014 Escape Titanium. glad they recommended this trim package, too bad I did not listen to them on bigge chrome and bigger wheels ( 19"). overall good experience and great price. More
by jdv8a
June 01, 2014
High pressure, rude, and trying to PAD sales prot plans I was in the market for a new car and decided to try Metro. After making fun of how to pronounce my name, I got a little angry and then the yes sir a I was in the market for a new car and decided to try Metro. After making fun of how to pronounce my name, I got a little angry and then the yes sir and politeness came out. I think this is to see how far he could push someone. They didn't have the vehicle I wanted so they said they could give me a really good deal on a 2013. So I decided to look at them. They dropped the price from around 38k MSRP to 33.9kMSRP. Before I even made a deal he was trying to sell me unneeded options like, undercoating, soundproofing, cloth protection and acted shocked when I said no. Told me he could get the "protection" packages for 50% off. And I still refused. His comment, man, I can't believe you'd spend that kind of money on a new car but wouldn't want to protect it. The entire time he is telling me how they had to meet a qouta and they would do anything to sell a car, becuase they are 1 car away etc. I walked away without buying anything and drained from the ultra high pressure sales person. When I got home I did some research and found out that Ford actually dropped the price of the 2014 model and then did the same with the left over 2013 models. So when he took the 4k off, he was charging me more for the 2013 than a new 2014. They have no integrity, they just want a uninformed customer so they can rip them off. Decided to write this review when my friend told me about his bad experience. He said when Metro took over sales & service went downhill. Won't even consider them for my future purchase. Ended up finding an honest dealer outside Madison who gave me a good deal, was honest and didn't try to sell me things I don't need. More
by Sarge211
Employees Worked With
Keith Frasier
May 07, 2014
Excellent Overall Experience Freddie was a pleasure to deal with! After spending an entire Friday looking at and test driving cars I was exhausted and disappointed with what was o Freddie was a pleasure to deal with! After spending an entire Friday looking at and test driving cars I was exhausted and disappointed with what was on the market. On Saturday I stopped in to Metro Ford of Madison (WI) and talked to Freddie about a car I was interested in on the lot. Freddie listened to what I was looking for and assisted my wife and I through the entire process. He was never pushy and was always very friendly and accommodating. I am really happy with my purchase and would definitely recommend anyone in the market for a new or used car stop in and see him before they go elsewhere. More
by nborlee
Employees Worked With
Fred Outhouse
May 01, 2014
RUN...Do not go here 2011 I had transmission issues right before my warranty expired. Took the Escape there and they gladly told me they would service it. 2 WEEKS later 2011 I had transmission issues right before my warranty expired. Took the Escape there and they gladly told me they would service it. 2 WEEKS later (and no explanation to why they took the vehicle in IF they didn't have the parts) I finally get my SUV back with a REBUILT transmission. (Apparently Ford makes that call...or so I've been told) At the time I was just happy to get my vehicle back. Fast forward 30k miles (yet still under 100k) and I have more transmission issues...Specifically a bad right axle seal amongst other things. Upon asking them to fix this, they hid behind the warranty being expired. Not only did METRO not attempt to fix the issue they messed up, they were going to charge me AGAIN for a diagnosis that a dealership on the west side had already done. After having the vehicle repaired at a better Ford dealership on the west side, I was informed that the seal deteriorated due to containments. I still have yet to get answers from METRO how they explain a transmission being good for ONLY 30k miles and/or why there would be containments in the fluid of a rebuilt transmission. (For those wondering, Ford recommends a transmission flush at 100k) IF you want a 30k mile transmission, by all means throw your money away there. Honestly I wouldn't have them change my windshield wipers. More
by Howard78
Employees Worked With
Mark Vanderwaal
November 11, 2013
I went here looking for a tremendous deal for a new vehicle. The conditions and circumstances which I was doing this on were going to make this challenging. Paul, Lonneke, and Bill not only beat comp vehicle. The conditions and circumstances which I was doing this on were going to make this challenging. Paul, Lonneke, and Bill not only beat competition, they shattered their offers! I was dealing with another dealer in my community and their service made me compelled to go to Metro Ford. I would highly recommend this place and these people for anybody!! Paul was tremendous!! More
by mrbobholz
Employees Worked With
Lonneke Smilor
