Metro Ford of Madison

Quality service Been here before and the friendliness and service keep me coming back. Came in for a new vehicle and left satisfied and thankful for a smooth transact Been here before and the friendliness and service keep me coming back. Came in for a new vehicle and left satisfied and thankful for a smooth transaction. More

Great help from all involved From the minute I got into the dealership everyone was super friendly and helpful. They helped me find the right vehicle for me and within my price ra From the minute I got into the dealership everyone was super friendly and helpful. They helped me find the right vehicle for me and within my price range. I would recommend anyone looking for a vehicle to go to Metro Ford of Madison. More

Happy Ford Explorer owner Nicky went above and beyond to find the right vehicle for me and my family. I had very specific options as was looking for without breaking the bank a Nicky went above and beyond to find the right vehicle for me and my family. I had very specific options as was looking for without breaking the bank and she took the time to find it. I highly recommend working with her as she listens to what your needs are and isn’t just looking to sell you a car on their lot. Alex also took his time showing me how to use the options and never tried to rush things in spite of the bitter cold! More

Great salesman I visited a half dozen dealerships and had similar vehicles to choose from. I ended up at Metro Ford because Gary was the most personable salesman I d I visited a half dozen dealerships and had similar vehicles to choose from. I ended up at Metro Ford because Gary was the most personable salesman I dealt with, plus you had the truck in the color my wife preferred. It also helped that Brian McIntyre is an old friend. More

Great, helpful buying experience We went in as first time car buyers, and Doug was very helpful throughout the process, and seemed more than willing to answer any questions we had. He We went in as first time car buyers, and Doug was very helpful throughout the process, and seemed more than willing to answer any questions we had. He walked through the financing worksheet with us and talked through the different options of down payment and accessories and we think it helped for us to make the best decision for us. More

Nice people and great help They wanted to see what I wanted for a car gave me the lowest they could go down and was so nice and polite while doing it. They wanted to see what I wanted for a car gave me the lowest they could go down and was so nice and polite while doing it. More

Great service & awesome deals! 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time to upgrade my vehicle the dealership of choice was easy. This time around again I had an exceptional experience from everyone. They were kind and worked efficiently to find just the right vehicle for me. I would recommend this dealership everyone! More

WORST EXPERIENCE EVER -- AVOID THIS DEALER In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few mont In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few months and so I went in early to check out vehicle replacement options. At the dealership, the salesman indicated that my lease wasn't ending in a few months, it actually ended in less than two weeks! Hearing this, I immediately jumped into action to replace the car and in less than two days, had one car from Metro Ford and a competitor's option in the running. The competitor had the best deal, so I went with them. When I went to turn in the lease to Metro Ford, they said "your lease doesn't end at the end of this month, it ends in a year." Yup. Their associate told me incorrect information that it ended at the end of the month. I realize I am a bonehead for not realizing when my lease was actually up. However, I would not have been so driven to replace my lease had their associate not told me the lease was ending in two weeks. When presented the situation a few days later, the GM (who didn't have the character or professionalism to call me personally), said that they can only buy the vehicle for its trade-in value (which would have netted them a nice profit when they eventually sold it, btw) and would ultimately cost me 5-6 grand out of pocket. Or, the other gem they had was that I should just try to sell it myself to limit my losses if -- get this -- I didn't want to keep the lease until it ended. They also had the gall to say that it was unfortunate that I didn't buy their car, because then the lease confusion would have been discovered before I purchased the replacement. Yup. While I acknowledged my responsibility in not validating the lease's actual end date multiple times and remained civil throughout the interaction, their ultimate "offer" clearly proved to me Metro Ford does not stand behind the mistakes of their associates -- especially those that cause their customers to make bad decisions. Had they not sent me out with the understanding that I had less than two weeks to get a another car, I would never had acted with such urgency to replace it. I will NEVER shop at Metro Ford again. They don't own up to the mistakes of their team and only care about the money they can rake off of people. No customer obsession AT ALL! Stay away! More

This dealer Rocks! Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and us Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and used cars and trucks More

Great Nicky Shelton was persistent and worked until she got me something that worked for me. She was a joy to work with and would work with her again. Nicky Shelton was persistent and worked until she got me something that worked for me. She was a joy to work with and would work with her again. More