Metro Ford of OKC

Metro Ford has always gone out of their way to service my vehicle. They pick it up and bring it back to me when they are done. I have been using them for about 7 years now. Super job! vehicle. They pick it up and bring it back to me when they are done. I have been using them for about 7 years now. Super job! More

No pressure sales. Charles did an excellent job at going over options during the sales process. Great purchase experience. Only issue would maybe be a little more formality in transmitting quote detail sp over options during the sales process. Great purchase experience. Only issue would maybe be a little more formality in transmitting quote detail specifics, adjustments, rebate inclusions,etc. More

In this opportunity my experience wasn’t good. I went there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for life because I bought my car last year. She agreed and accepted the car. When I went back to pick my car up I was being charged for the oil change. When I kindly ask for an explanation for the bill, Courtney with a rude attitude and withour her mask worn properly came to the counter and asked me what did I wanted to know. I explained and she took the bill to an office and asked for help loudly saying - I don't know why is he saying he has oil change for life. After 20 min correcting the bill, she apoligizes and tried to excuse herself saying it was her third day. I don't need to be working for years in a company to understand the hospitality necessary in the customer service deparment, to know the covid regulations during a pandemic and to ask for help when you obviously need it in the beggining of a new job. Even though the unprofessional way Courtney handle the problem, the cashier was very professional and kind. She detected how upset I was and how much I was waiting and she offered me coffee and small talk to calm me down. More

I’ve been bringing my truck to Metro for about three years now. They always take care of me and I always receive great service! Will definitely return! years now. They always take care of me and I always receive great service! Will definitely return! More

Got the vehicle I wanted at the price I wanted. Was very happy about that. Did not like that the offer was made as a Saturday deal only and then come to find out a manager had driven my car home that night happy about that. Did not like that the offer was made as a Saturday deal only and then come to find out a manager had driven my car home that night. Due to the weather I wasn't able to get my car until 3 days later. They did deliver it to my house so that was appreciated. More

EXCEPTIONAL!!!! From the moment I hit the door I honestly felt like Jason and his supervisor Matt was going to take care of me and find exactly what I needed. The listened to what we wanted and was patient w felt like Jason and his supervisor Matt was going to take care of me and find exactly what I needed. The listened to what we wanted and was patient with us while we shopped and made our choice. I highly recommend you check out a metro Ford of OKC and their staff. The provided the best customer service I have ever seen and made me feel comfortable buying a brand new vehicle that fits my families needs. More

Bottom line: They sold me the truck I wanted for the price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance offi price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance officer was awesome! I would do it again! More