Metro Ford of OKC

This was the worst experience that I have ever had at any service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided to never return as well. My vehicle sat in their parking lot for two and a half weeks before they even looked at it and then my service quote was over $9,000. I was able to get the work done at another place for around $2,800! Metro said I needed to replace parts that had been replaced within the last 6 months. I don't know if they just have the general attitude to just replace the entire system (i.e. the front end or DEF system) but they certainly didn't spend any time trying to figure out what exactly needed to be replaced. I am certain that if I took it in to get the oil changed they would just tell me I needed to put in a new engine just because that is they way they do things. Seems the common attitude is "replace it all"!!! I will continue to tell people about my experience and will never even give Metro a second glance the next time that I need to buy a new vehicle or need service work. More

soon as walked in the door Linda Graham greeted me, told her what I was looking at, she got the keys, we test drove the vehicle. we got back to the dealership. Linda started the paperwork, sent me to financ her what I was looking at, she got the keys, we test drove the vehicle. we got back to the dealership. Linda started the paperwork, sent me to finance, finished up Gabriel Tucker, in finance, Great easy experience. very professional and polite More

Gio was very great to work with and very knowledgeable about Ford products. Everyone at the dealership was very friendly and helpful. Would definitely recommend this dealership. about Ford products. Everyone at the dealership was very friendly and helpful. Would definitely recommend this dealership. More

He tried their best to find car that I needed. But it took way too long and every time we sit down price it would change be careful of one thing or another but it got very irritating. I know part of it i took way too long and every time we sit down price it would change be careful of one thing or another but it got very irritating. I know part of it is because the dealership is trying to make money which I understand but when you say that you're going to do something and you should do it and not change it. Otherwise the people were very friendly and kind and I appreciated that and I did end up with the car I wanted just a little over the price I wanted to go but it's doable. I would recommend this dealership. More

Friendly, easy to work with, professional, and listened to us. Our salesman Jason was great to work with and made the process very simple by listening to us from the very beginning. Mason reached out to to us. Our salesman Jason was great to work with and made the process very simple by listening to us from the very beginning. Mason reached out to us a few times and was very friendly and followed up with us. Gabriel in finance made things easy and explained things very well. This was by far the quickest car buying process we've experienced. We knew the truck we wanted before we came in and they worked with us and weren't pushy and didn't try to up-sell us on anything. More

2 time buyer Johnny Mahsetky sale gentleman did amazing job. Didn't try and over sale. Any questions he answered even made sure got the right information. Very respectful too, went the extra mile.. awesom job. Didn't try and over sale. Any questions he answered even made sure got the right information. Very respectful too, went the extra mile.. awesome!!! Thank you for making car buying FUN... More

Great dealership. Our salesman Charles was a great help. We got a lot of assistance from the internet sales,manager, sales and fiance. We got a 2020 Ford Explorer and love it. Strongly recommend Metro Ford We got a lot of assistance from the internet sales,manager, sales and fiance. We got a 2020 Ford Explorer and love it. Strongly recommend Metro Ford of OKC More

Had a "customer caused" problem with my dash goin blank. Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "s Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "standard" diagnostic fee and $16 for the work. They could have fleeced me and they were perfect!!!!!!! More

Worked with Joseph Wood getting a new F350 and everything went smooth. Great inventory of vehicles, clean dealership and helpful group of staff. They had me in and out in no time. went smooth. Great inventory of vehicles, clean dealership and helpful group of staff. They had me in and out in no time. More

Will never use their service department again. I will go out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. More