Metro Ford of OKC

Traded in my truck for a new truck at Metro Ford. I had found the truck online, when I went to look at the truck in person they had it pulled to the front and ready to go. Chris Derrick stayed late t I had found the truck online, when I went to look at the truck in person they had it pulled to the front and ready to go. Chris Derrick stayed late to wait on me to get off of work to come look at it. Rocky made sure I got a good rate while financing the truck and they were both very nice and helpful. More

I scheduled an oil change for my 2015 Ford Fusion, having my daughter take it in, leaving both mine and my daughter's phone number in the appointment. When she got there, she was told that they were backed my daughter take it in, leaving both mine and my daughter's phone number in the appointment. When she got there, she was told that they were backed up and it would probably be a couple of hours. They confirmed that she would be waiting for the car, but then never got back to tell her what was done, what needed to be done, or if it was done. After 2 hours, I got a call, even though I had informed them when I made the appointment it would be my daughter waiting, and had provided my daughter's phone number. The "Service Advisor" never went to check on my daughter, even though he had been told she was waiting. When my daughter went to the front desk, she was told it had been waiting/complete for approximately 1/2 hour. The woman then took my daughter to the Cashier, where she paid. The "Service Advisor" said that he left a VM on the phone listed (when I checked my phone, there was no VM), however, why would he do that, when they had CONFIRMED she was waiting on the car in the WAITING AREA? More

My experience with the Brian Chan was fantastic. I was treated with respect and answered all my questions and concerns. When I'm ready for another truck/car I will be back to work a deal. Every pers I was treated with respect and answered all my questions and concerns. When I'm ready for another truck/car I will be back to work a deal. Every person I came into contact with was great. Everyone was very kind. I would like to say thanks to everyone.... More

Overall it was a good experience. Communication needs improved from the salesman. Financing was awesome. Communication needs improved from the salesman. Financing was awesome. More

Always fast and efficient repair service! Great communication throughout the entire process. I won’t got anywhere else with my Ford. Great communication throughout the entire process. I won’t got anywhere else with my Ford. More

Great service. Went to many other dealers and after searching for weeks, I came across the truck I was looking for at Metro Ford. They did not hesitate to help me w Went to many other dealers and after searching for weeks, I came across the truck I was looking for at Metro Ford. They did not hesitate to help me with the sale and give me a great deal. More

DENISE ANDERSON IS GREAT. SHE TAKES CARE OF WHATEVER NEEDS TO BE DONE IN A CONSISE, TIMELY MANNER. I CAN TRUST HER JUDGEMENT ON WHAT NEEDS TO BE DONE & THAT IS WORTH A LOT!! I SHE TAKES CARE OF WHATEVER NEEDS TO BE DONE IN A CONSISE, TIMELY MANNER. I CAN TRUST HER JUDGEMENT ON WHAT NEEDS TO BE DONE & THAT IS WORTH A LOT!! I WILL NOT GO ANYWHERE ELSE. More

Wonderful service department. Dustin was great to work with. He was friendly, professional, and the work was top notch. Highly recommended! Dustin was great to work with. He was friendly, professional, and the work was top notch. Highly recommended! More

Dropped my car off on a Thursday called on Tuesday to check the status cause I hadn’t heard from anyone that hadn’t even looked at it on Friday. I still hadn’t heard from him. I showed up they couldn’t f check the status cause I hadn’t heard from anyone that hadn’t even looked at it on Friday. I still hadn’t heard from him. I showed up they couldn’t find where the rattle was coming from. I had to go to on a test drive with them. They told me I’d be ready Saturday or Monday. It was Tuesday before it was ready and when I picked it up, it was filthy. Had bird crap all over it because it was parked under a tree and left outside the whole time. The communication there is terrible and I will not bring my car back there other than oil change. More