Metro Ford of OKC

Everything was great no complaints was done in a semi timely fashion at absolutely no fault to my sales person he was amazing. timely fashion at absolutely no fault to my sales person he was amazing. More

The car was in worse shape when I got it back from them than when I took it in and it took almost thee hours to do an hour and a half job. I have attempted to contact them about it multiple times and there than when I took it in and it took almost thee hours to do an hour and a half job. I have attempted to contact them about it multiple times and there has yet to be any response. More

Service was great, they were timely and they made sure that my vehicle was looking great when I picked it up. that my vehicle was looking great when I picked it up. More

Very helpful staff, very clean waiting area. Appointments available to be made online and lots of time slots available Appointments available to be made online and lots of time slots available More

I had an appointment at 8:30 for an oil change, fuel additive and check for any recalls. I checked out at 11:30. They rotated my tires for free which I needed to do. But the whole time I was waiting I w additive and check for any recalls. I checked out at 11:30. They rotated my tires for free which I needed to do. But the whole time I was waiting I was never updated on my service. This has never taken this long before. Very frustrating and waste of my time, even if it’s a free oil change from buying the car here. I’ll try again and if it’s not any better I’ll go elsewhere for service. 3 hours is ridiculous! More

Garret in the service department was OUTSTANDING! He went the extra mile and totally customers oriented!! He went the extra mile and totally customers oriented!! More

The service took longer than expected, but the customer service regarding it was amazing. Love the shuttle as well service regarding it was amazing. Love the shuttle as well More

on 11/17/25, I brought my 2025 F-150 Platinum truck in for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was discovered the engine required replacement). While retrieving my items, I observed several tree leaves on top of my truck indicating that it had been stored outside for some period of time. On 12/15/25, the work was complete and they brought my truck to me. There was an obvious new chip in the hood paint which was definitely not there before (I kept it in the garage and would have noticed). The dealership is now claiming no responsibility for the necessary paint repair. I said that they photographed the truck upon my delivery to them and they should look at it. They said they could not conclusively determine whether or not the chip in the paint was already there (which sounds a lot like they saw no chip in the paint previously, but simply do not want to fix their mistake). More

Overall it was a decent experience buying a truck unseen. I’m from Texas and Chris helped me with getting the information I needed and also helped me with the purchase of the truck. My only issue is a coup I’m from Texas and Chris helped me with getting the information I needed and also helped me with the purchase of the truck. My only issue is a couple of items were not disclosed to me about the truck. The multiple scratches on the hood and the interior leather dash trim pulling up. The drivers side door also arrived making a popping sound when it’s opened or closed. Did not hear that on the video I received. More

Brian and Jared helped me find what I wanted and made sure I was taken care of when I figured out I didn’t originally get everything I thought I did. sure I was taken care of when I figured out I didn’t originally get everything I thought I did. More