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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
930 Reviews

930 Reviews of Metro Ford of OKC - Service Center

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May 14, 2022

I had my two shelby vehicles serviced this week. Both were done correctly with short wait times. I was able to schedule one appointment the same day. They took great care of my vehicles and I will More

by Michael
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Metro Ford of OKC responded

Hi Michael. Thanks for trusting Metro Ford of OKC with your Shelby needs. We appreciate your business and look forward to your next visit. Have a great week:)

May 08, 2022

It sat in their lot for over two months . .they didn’t even know what needed to be serviced…and they never even called to ask…unbelievable…good thing I called to ask how it was coming along or More

by DONI.VANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No comment
May 19, 2022 -

Metro Ford of OKC responded

Doni.Vance, thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. Please do not hesitate to contact us at( 405) 438-3330 so we can speak with you in more detail about your visit. Thank you.

May 06, 2022

I never have any issues with Metro. They communicate well and always take care of our vehicles. More

by mrodriguez38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

We appreciate your business, mrodriguez38. Hope to see you again soon. Thank you!

May 03, 2022

I have thoroughly enjoyed bringing my vehicle in to be serviced at Metro Ford. Denise is always the first to welcome you and to keep you updated when the vehicle is being serviced. She is spot on when th More

by tedilbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

Thank you Joe for your 5-star review of Metro Ford of OKC! We enjoy hearing how team members like Denise uphold our high standard of customer service. We hope to see you again soon! Thank you!

May 02, 2022

They were fast and extremely professional at all times during our visit, not to mention very knowledgeable and speedy. More

by ANTHONY.SMITH_86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

Thanks, ANTHONY.SMITH_86. We appreciate your business. Let us know if you have any questions.

April 20, 2022

Your team picked up the vehicles and had them back before the time that was requested. I love the service. Keep up the great work! More

by CDAVIS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Ybarra
Apr 21, 2022 -

Metro Ford of OKC responded

We appreciate you trusting Metro Ford of OKC with your vehicle needs, CDavis27! Let us know if we can be of further assistance. Thank you!

April 19, 2022

Everyone is always very nice. The service department is always clean, restrooms are clean. My estimated wait time is pretty reasonable. More

by jmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Steffensen
Apr 19, 2022 -

Metro Ford of OKC responded

Thanks for sharing, Jmiller! We are happy to hear your experience was five-star. Let us know if you have any questions.

April 14, 2022

Great dealer, we use them for all our fleet needs. Will be taking all our trucks to this dealer More

by keith.r.degreve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
Apr 15, 2022 -

Metro Ford of OKC responded

Thanks, Keith! We appreciate your business and look forward to keeping your fleet in tip-top shape! Let us know if you have any questions:)

April 08, 2022

always work with Justin in service. he provides great updates and is very responsive. We use him for all our fleet needs. More

by keith.r.degreve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Metro Ford of OKC responded

Thanks for sharing your experience, Keith. We appreciate your repeat business and look forward to your next visit! Have a great day:)

April 05, 2022

I just picked up my car from the service department after they wasted a whole day on a routine check that I didn't need! The parts I asked them to inspect were not even looked at! And I got to pay 150 for th More

by rchampton1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

Hi there. We are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 438-3330. Thank you.

May 13, 2022 -

rchampton1944 responded

My car needs work from front to back, but how can i bring it back there after last time?

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