Metro Ford of OKC - Service Center

They did a good job on my oil change and did it fairly quick. Would use them again. quick. Would use them again. More

Service was completed correctly. Both Daniel and Justin are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. More

Dustin and Scott’s communication has given a exiguous amount of frustration. Very professional and detailed before moving forward through the service. amount of frustration. Very professional and detailed before moving forward through the service. More

The service department at Metro Ford is very clean and the staff is very friendly and professional. They will take care of all your service needs. the staff is very friendly and professional. They will take care of all your service needs. More

The sales experience at Metro was great but the service The sales experience at Metro was great but the service experience was not. I’m definitely not the “negative review” type consumer but some feedback The sales experience at Metro was great but the service experience was not. I’m definitely not the “negative review” type consumer but some feedback in this case is warranted. Some of the frustrations are: - I bought the truck new and experienced a suspension popping noise which was pretty significant. - When the truck was due for its first oil change, I asked that the popping noise be diagnosed and fixed. - Truck was kept for 6 days - no loner vehicle available - Communication was sparse (I had to call for updates) - The answer was always “we hear the popping, but can’t figure out the source. We don’t know when it will be done. - finally on day 6, I HAD to have to have a vehicle so I came to get it. - oil was changed, but the truck was out of washer fluid following the service. Makes me question the thoroughness of the service. In general, I have a brand new pickup with a popping noise that Metro can’t fix, and with the headache of the service experience, I’d prefer to pay for an oil change rather than take advantage of the free for life program. More

Wonderful, personalized service. Richard was wonderful. Highly recommend this service department for all auto needs. Highly recommend this service department for all auto needs. More

GreatGreat great great great great great Great great great great great great great great great great great great great great great great great great great great More

On my initial call, I got voicemail and never received a return call that I was aware. However, called a few days later and was able to schedule a service which was performed in a timely manner. return call that I was aware. However, called a few days later and was able to schedule a service which was performed in a timely manner. More

Quality service. Staff members are approachable and accommodation for waiting area is nice. Staff makes sure your needs are attended and questions about the service are answered. accommodation for waiting area is nice. Staff makes sure your needs are attended and questions about the service are answered. More

Cecily did great, very personable and intelligent. Techs did good and vehicle was not dirty after oil change did good and vehicle was not dirty after oil change More